We went to purchase a boat trailer in 2003 we use it 2x a year to put the boat in the water at our shore home and take it out at the end of the summer we sometimes take it out for other places to go so in 3 years our trailers may have been used about 8 times well one day we went out on the boat this year so that makes maybe 9 x so far it was used. We were driving with the boat when the railer broke from the hitch lucky no one was hurt.
Some nice guy stopped to help us rig tthe trailer so we could get it home we called franklin trailers the next day we were told to bring it in. When we go t there we were told we had the wrong trailer for our boat they sold us the wrong one. This trailer wasnt made for our boat we have a 24 ft hydra sport they offered to replace the trailer as they were at fault for selling the wrong trailer they gave us attitude the whole time like they were doing us a favor giving us a new trailer if they sold u sthe right one in the first place. We could have been killed or killed someone while driving.
We get the new trailer and stuff with no communication from franklin trailers cuz the owner frank told us he was taking over helping us when we called the next day he was on vacation and our boat was there than ryan another worker said our new trailer wouldnt be there for a week we called tony who was on vacation in ohio and he told us yes our new trailer was there. How could the person in ohio know this and not the person standing at the store. Well anyway we finally got the new trailer after screaming, yelling and threating them with a lawsuit they are the rudest ppl i know in business. We took the new trailer out and the first time we used it the back tires didnt move while backing up and the brakes were smoking and wouldnt stopwe also got a huge gouge in the front of our boat from not being on the trailer the right way. So again we took the trailer back it sat at the place for 4 days with no calls from them so we stopped by the place and raised hell they said they were busy and couldnt get to it well dont u think they should have called and why couldnt they get to it they had 16 screw ups in front of ours.
So we get a call our trailer is done after 1 week sitting there we go to pick up the trailer and low and behold driving home maybe 6 miles from the place the brakes start smoking we once again call them back and were told keep coming back till we get it right well if they are a trailer place and this is there business shouldnt they know how to do the brakes? Shouldnt they know what boat goes on what trailer. They didnt like us being nasty to them at there place of business i wonder why how many more ppl where there with complaints.
I would never buy or recommened them again. No communication and they are rude... They said we had no right to be mad. They gave us a new trailer isnt that a joke didnt we buy a new trailer the first time? If they sold us the right trailer in the first place this would have never happened. Well we r going to now pay to have our trailer serviced and the boat wheels done properly so the boat goes on the trailer right and we want someone that knows how to do brakes on a trailer franklin is the worst business around
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