Usacomplaints.com » Cars & Transport » Complaint / Review: East Coast Auto Mall - Service parts questionable!. #167019

Complaint / Review
East Coast Auto Mall
Service parts questionable!

I recently got a 30,000 mile service done on my 2003 4cyl. Mazda 6. The price was $499.95 for the following:

27 point check
Change engine oil and filter
replace differential fluid
replace transmission pan gasket (if applicable)
clean transmission oil screen (if applicable)
replace transmission fluid
check and top off all fluids
lube all hinges and latches
check suspension and components (lube when applicable)
tire rotation and balance
set tire pressure
inspect and clean brake linings and pads (adjust when applicable)
replace spark plugs
inspect disributor cap and rotor
inspect ignition wires
replace air filter
replace fuel filter (when applicable)
inspect fuel system and injectors
fuel injector additive
replace pcv valve (when applicable)
set engine to factory specifications
service and clean battery
check and adjust all drive belts
inspect emission system
check heater and A/C operation
flush cooling system and refill up to 1 gal. With new coolant.
Check for fluid leaks
replace wiper inserts (factory blades only)
road test vehicle

On my invoice they charged me for:

1 cartridge -11.38
6 sae 5w-20 -27.96
1 element. A -32.45
1 mazda cool -21.26
1 wnshld washer s -2.98
1 brake cleaner 2 -3.65
1 bg maint k -29.95
1 blade assy-wind -25.26
1 blade. Wipe -19.78
5 Trans. Flu -36.80
1 valve p.C. -16.80

Total parts -228.27

Total labor -271.68

Total cost -499.95

I also received a 20% discount because of a coupon.

I believe that they did not upgrade everything they stated on the brochure for the 30,000 mile major service. There are no mentions of new spark plugs on the parts list, one wiper blade, etc. It seems as if they just say they are going to do all these on the list. Then they just fix a few things, charge them on the invoice and charge more than half for labor so that they can make the money themselves. Please someone help! Why didn't they list the spark plugs? Did they not install new ones as it says on the brochure? I feel like I paid $400 for an oil change and for them to replace my wipers. If anyone worked there or knows of any corruption with this company... Please contact me.


Offender: East Coast Auto Mall

Country: USA   State: New Jersey   City: Englewood Cliffs
Address: 340 Sylvan Ave Rt. 9W
Phone: 2015683000

Category: Cars & Transport

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