My husband had my car service last Saturday June 10 for 60K maintenance for a Montero sport as receipt showed a total to an amount of $581.66 My husband presented them the coupon of 15 % which they did not applied 15%off
When my husband gave me the receipt I reviewed it and I found that that I was double charged for the labor of sparkplugs replacement. I sent an email to the Service manager as I attached below. Upon reviewing the receipt, the labor for job # 1 includes the replacement of sparkplugs (platinum plugs extra)
Then J# 2 a labor charges for replaced spark plugs with an hours of 2.5 a total amount of $237.50 and a charge for spark plugs parts for $83.70 a total of parts and labor for spark plugs of $321.20. I called up the dealership since they never responded on my emailed and explain to them the spark plugs labor replacement was included on job #1. Since my car did not have a platinum plugs I should not be charged at all and it was very clear on job # 1 the way I read it, Platinum Plugs extra. I even told that my car tires were not even rotated why it was being included on J# 1 amount of $230.79
I told the service manager that it was a misrepresentation on the receipt on the job they never did. I was asking the credit of the full amount of the labor of $237.50 for the spark plugs replacement since the spark plugs on my car were not platinum and spark plugs labor replacement were included on job #1. I asked a few of repair shops how much will cost to install a spark plugs for my car and I was told that as long as not a platinum plugs it the most for labor and parts was $69.
And here Norco Mitsubishi double charging and ripping me off for another labor of 237.50 and a separate charged for the parts. And also not giving me the 15% off their coupon they sent that my husband presented to them. I should warn other customers to beware with this dealer on their repairs charges with this dealer. Hoping that Norco Mitsubishi to correct their invoice billing.
Below was my email message I sent to the service manager.
Date: Sat, 10 Jun 22:39: 24 -0700 (PDT)
From: "Lolita XXXXXXX"
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Subject: 60k service customer # 108978 Invoice # MICS121239
To: [email protected]
My husband has brought my car at your dealership this
morning to service. When I got the receipt from my
husband and reviewed the details. I noticed that
there was no 15% discount applied for coupon and a
double charged on labor. On the receipt Job #1 labor
charged of $239.79 spark plugs replacement was
included. On the Job #1 Then Job # 2 another charged
for labor of 237.50 to replaced spark plugs and parts
of $83.70. Since labor for spark plugs replacement was
already charged and included on on job # 1 why would I
be charged twice and besides it was to high just for
the spark plugs labor.in addition rotation of wheels
were not done and why got charged which is part of the
$239.79. I am requesting to make the necessary
adjustment credit on my statement. Your immediate
action is highly appreciated.
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