I am the owner of Black Lexus SC 400 which I have purchased on 04/18 from Penn Toyota in Greenvale, NY. I have been a customer of Prestige Lexus auto dialer ship for over then 5 years, and I have never had such Rip-Offs and inconveniences like this.
The cost of my car and the Total Sale Price are way too different. All Penn Toyota Sale papers are not clear. There is no way to figure out what payment for what service, since all numbers are shifted. No one from Penn Toyota Sales department was be able to answer my questions regarding this sale. I had left family-owned dialer ship not satisfied and offended.
SC 400 Lexus $19.500
Tax $1155
Registration - $250 - ???
Inspection Fee - $35
Dealers Fee - $20
Finance charge (36m) 3102.12
Total - $24062.12
Deposit $1000
Total Sale Price including down-payment have to be $23062.12
Total Sale Price including down-payment by Penn Toyota $23812.12
Difference of -$750???
While I was signing documents, they told me that I don't have to pay Registration fee. Later it was included into my bill.
It was very sad to find out, that Cargo Mat is missing. It was there when I have bout the SC on 04/18. The coast of Cargo Mat is $150.
Before I agreed to by car and signed all papers I had a dial with Robert D. Penn (Vice President, Penn Toyota) to make 60.000-mile service on Lexus. It was not done!!!
I have find out that Power Steering fluid and Fan fluid has been never changed. All other 60.000 mile service such as: New Plugs, Transmission Service and Timing Belt Service don't even have invoice records.
They claim that they have change brake rear rotors. Later I have found that it's not true. All rear rotors have been resurfaced and are very thin and not reliable.
They had put new Brake Pads into my car. Brake Pads have the wrong size and even not designed for this car. When I push the brakes, it sounds like I drove over a farm pig.
They have take of original Lexus battery (coast of more then $80) and exchange it with $20 chip small battery.
I was not being able to get clear answers on this matter from Penn Toyota.in fact I was calling theme five times, and NO ONE wore be able to help me. I had left massages, but NO ONE ever gets back to me. I had written Emails, but no answer. Tree weeks path and no results. I am going to file a clime.
Penn Toyota is a family corrupted business. As I have find out, I am not alone, who have been rip-off by Penn Toyota this way. They make bad reputation for Toyota Company by ripping off Toyota customers. That is a shame!
Gene
Fort Lee, New Jersey
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