The tensioner wheel was whining so we took our car to Rule Amoco. We had bought tires and oil changes there before and had come out ok, so we thought they were "straight". They told us that they could plainly hear the timing chain rattling and that it would have to be replaced. We left the car there for the repair, which took 2 weeks and they said they also had to replace the water pump. The original quote was $400.00 then we recieved a phone call after they said we needed the water pump as well saying that the cost would now be $750.00. When we arrived to pick up the vehicle the price had jumped again to $785.00. Just glad to have our car back and fixed, we paid and went home.
Within 2 days the engine was ratling loudly and leaking oil from the spark plug tops. We spent the rest of this first week trying to get back into contact with Rule Amoco. When we finally did over the phone, they were very rude with my wife and eventually hung-up on her. Then I also tried to contact them from work to finally have the mechanic who worked on our car agree to fix the damages for free. The whole second week of us having our car back and leaking oil was spent trying to again contact the mechanic to set up an apropriate time to bring the car in. Several different men answered the phone each time and said that the mechanic was "not in today" or that he was "unavailable". After a week of this sort of response I begain to realize that they were just giving me the run-around with no intentions of coming good on their word.
Frustrated, we finally called another mechanic just to try to stop the oil leak. No sooner did the new mechanic open the valve cover was he right back in the lobby telling us how lucky we were that the car did not burst into flames with me, my wife, and my 2 sons in it. The timing chain was an old timing chain, not a new one as we were charged for. The guides were not replaced. The timing gears were not replaced. The cover gasket was also not replaced but instead reused. To make matters even worse, the starter and ignition had been put in a bad state by the mechanics at Rule Amoco trying to start the car without setting the timing gears. Now we are stuck with once again repairing the parts that we are now convinced did not need fixing to begin with, and also repairing the damages incurred by them while they were "fixing" the so-called "problem". To sum up these people destroyed a car we payed $20,000.00 for to make $784.00 off of us and causing damages to our car that were not previously existent in excess of $900.00. We ended up paying them to tear up our car! And now we have to pay someone else to fix what they didnt fix AND what they tore up in the process!!!
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