Complaint / Review
Manager Bill - Pep Boys
Manager Bill Pep Boys ripoff liars victimized us, ripoff thieves, evil dirt bags, and dirty SOB's

In December, I had a timing belt replaced w / a water pump.
When I recieved my car back a week later I noticed that they had not told me about the water pump not being put in because -uhm they forgot.

Now, in April I have taken it back and had the water pump replaced.

During the six days that it was there, a ladder dropped on to the hood of my car, damaging the paint and body, also busting my windshield.

When it was finally time to pick up my car, wanting to charge me for another timing belt, because the other one that they replaced in Dec. Had a default which i did not pay for but having to pay for expensive labor that should of been taken care of in Dec. Also.

I cranked it, and something was wrong. Bad idoling, rpms miss firing, also speedometer was going crazy.

So unfortunatley, I had to leave it there. The next day they called and said my car was ready, all that was needed was a new hose, so they said.

My car was still having the same problem. After I had gone getting estimates for the damage and brought them to Bill the manager at PepBoys, He rolled his eyes and said " I am tired of seeing you here, and said that he would take care of it later.

I was very upset at him and told him that I was tired of being here. I became good friends during all this with the mechanic that was going to figureout what was wrong w / my car at this time.

The worst thing about it the reason for my water pump was so that my car would stop over heating, that wasn't fixed either. The mechanic that i became good friends with said that last time when i had my timing belt put in, that Bill was the one who forgot to write it up on the report. And said dont worry about putting the water pump in, since they were putting the car back together already.

The mechanic brought me home, and told me that they have lost alot of business because of him, they avoid him at work, and that he is a very bad manager.

Iam still in the process of having my car fixed. It will be a week today that they have had my car. All I wanted was a new water pump to stop the over heating in my car.

Instead I got damage to my car, something else is wrong with it now, and still over heating. Once my car is fixed, if ever, I will never go there again for anything at all, thanks to Bill the manager at Pep Boys.

Jessica
Savannah, Georgia