It all started about 8 months ago they were running this deal saying they can just about get everyone approved. Though I had good credit they could not do anything for me. That was o.K. Until I received a promotion in the mail also heard on the radio commercials for them saying "Bad Credit, No Credit, Divorce, Repossessions O.K.!" "Owe to much on your trade? Well at Bill Heard Just $39 puts you in a new car." So I thought well maybe they can do something. I called early last week and talked to a car salesman they had my application and they would call me back. Well that night another salesperson called and wanted to make and appointment for me to come in because things looked really good. I told her that I would not drive from Joelton to Antioch just to be turned down again. I gave all my information year, make and payoff etc on my current car. They called me on Thursday and the Salesman said he submitted everything and it looked real good. So he set up an appointment for Saturday at 4:00 to come in and go over everything. When I got there they had not done a thing! I sat and gave all my information again and the Saleswoman asked if I could get a co-signer I said I would try to get my mother-in-law to co-sign so I called her and she said she would do it. So a couple of hours later I was driving home in my new cavalier. I knew that the bank still had to approve it but they said it was pretty much a sure thing. I drove it around until Tuesday when I got a call from Philip Minor at the dealership saying that I needed to come in to finish up the paper work on the car. I asked him what kind of paper work and he said that Ted Brown was actually doing the deal and he would have him call me and explain. I asked him if everything was o.K. With the bank approval and he said OH Yeah its been approved there is just a couple of more things to finish up. I did not hear back from Ted Brown before I left work so I decided to drive out and see what still needed to be done. When I got out there I waited a while and finally a guy (Billy?) took me into his office and said here is deal Ms. Brown we cannot get it approved so if you will just sign hear and this will declare all contracts null and void. I said wait minute Philip told me at work and hour and half ago that it was approved. He said "well he was lying I'm sorry please sign this." I asked him how I would get home and he said "can't your husband come and get you?" I told him no. (We live in Joelton/Ashland City and they had no problem on Saturday at 8:00 P.M. Sending out the courtesy van for my mother-in-law to co-sign) I also said "if you guys had been honest and told me the truth about the car I would have made arrangements to have someone follow me out here so I could give the car back. He got on his phone and asked if the courtesy van would mind going to Joelton. Then he disappeared and came back 10 minutes later and said they had no idea where their courtesy van was and could I just call my husband to come get me or call a friend. I said my husband could not come and they had to get me home somehow. He then told me to call a cab! I cannot believe he even suggested that because to take a cab from Antioch to Joelton would cost a fortune. Finally after a while of not moving he had a car salesman drive me home. The reason I am telling this is because 1. They have this survey that you receive in the mail 6 weeks after you buy a car there and it rates on their performance. I was told by 3 different people that if I brought it in and let them help me fill it out they would give me an oil change, tank of gas and car wash. If they do this to everyone how can those survey's be true in nature.
2. I would have gladly brought the car back sure I would have been diappointed but to lie to get me out there is so dishonest. I feel that I was taken for an idiot.
3. How can they run all those commercials stating everything when I do not have bad credit just limited and I owe so much on the current car that is broke down 1/2 the time anyways. I think people should know that they are not there to help as they say they are and if they are not careful they can and will be taken advantage of. I not doing this because I did not get a new car but because I hate being lied to. I have tried to contact customer service by e-mail to actually get the name of the person I can talk with about how the deal was handled in their Nashville office but no one is responding. Then I recieved a letter in the mail the following week thanking me for buying my car and they know they exceeded in my expections in buying and new car and once again they brought up the survey I will be getting in the mail and in not so many words told me how important it was for them to get a good score. Then 2 days later a guy from Bill Heard and asked me if I was still in the market for a new car. This really pissed me off because
1. You do not send a letter to someone thanking for buying a new car when you had taken the car back
2. Does their records not indicate that I had already been there got a car and then had to bring it back?
Rachel
Nashville, Tennessee
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