This auto repair facility advertises in the Sheperd guide as a "christian" run facility. I stupidly thought that meant they would be honest. I have yet to find many honest garages where I haven't been screwed out of my money. Well, don't let the advertising fool you. This place is no differeint. I paid these people to fix a ball joint on my van. It was the drivers side. A couple wks. Later I went in to try to get it inspected and they rejected it and one of the things on their list was the ball joint. That's right, the one they had supposedly fixed. When I confronted them on this they said they fixed the other side (passenger) and now the drivers side was bad. I insisted that the drivers side was the one they were supposed to fix and they did something wrong. I couldn't get anywhere with them until I found my bill and then got someone from my church who knows the owner to talk to him for me. Then they decided to go back and look and realized it was their mistake and they wrote the wrong side in the computer or something. They agreed to do the repair as they were supposed to the first time since it was obviously not done right or not done at all. I brought it in to them and they worked on it without charge. I assumed it was fixed now. About a month later I started hearing clunking from my tires again. I went to a different mechanic this time. He called me and told me the ball joint on the drivers side was so bad it was unsafe to drive and the whole boot needed to be replaced. When I called Courthouse Tire to tell them this they told me I needed to bring my van back in to them. I told the woman that my van was over an hr. Away and up on a lift taken apart and it was impossible to bring it back in now. I also told her it was unsafe to drive it that far. Her response was, "Well, it was unsafe when you drove it out there and you drove it anyway."
This infuriated me and I didn't hold back my anger telling her that the reason it was unsafe was because they conned me out of my money and never fixed the problem. I had no way of knowing it was the same repair needing to be done again! She contiuned to tell me I needed to bring it back to them. Yeah, I'm going to have the mechanic put it back together, pay him for his time, and risk my life driving it back to some people who have screwed up twice already. I called back and talked to the manager who told me to save the old part and bring it in to him so he could look at it and he would reimburse me if he found it was their misdoing. I did that and never heard anything. Big surprise! I went back in myself and called. I had to go back there to get the inspection done. Of course they found something else wrong and charged me another 100. For replacing a belt. It's interesting that I had just gotten it out of the other garage a few days before and that was never mentioned by the other mechanic. (who is much more trustworthy)
So, I probably got conned out of another 100. On top of the whopping 400. They charged me for the ball joint. To top it off, they said they couldn't pass the inspection because one of my back up lights was out and charged me to replace that. I got home and noticed they never replaced it! The incompetence at this place is unbelievable. It infuriates me that they claim they are christian and screw people over like this and get away with it. We are people without a lot of money with children to feed and they are taking our money we desperately need. This issue was never resolved and I have moved away. I can only hope that people like this get their "just desserts" one day. It does say in the bible that if you wrong someone who is a christian you will be paid back seven fold. So, God will take care of people who knowingly take advantage of people in this way. It's disgusting. Please don't go to Courthouse Tire. The people are very friendly and act like they're very trustworthy upfront but don't be fooled. I wish 20/20 would do one of those hidden camera reports on car repairs and target these places again to expose them. I am making it my mission to inform as many people as I can in the Fredericksburg area about this business to save them from being scammed. It has actually inspired me to start a website dedicated to crooked mechanics where people can share their experiences and warn others. This is a much needed service!!
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