Letter below describes my recent problems:
I am writing to express my utter disappointment with the 2003 VW Passat I had purchased and even more disgust and disappointment at the bad service and gross negligence that I experience while I leave my car at your dealerships. On almost all occasions that I have gone for service, my car has been damaged or roughed up (due to errors or gross negligence, incompetence) at your dealerships, while I have waited for hours. On many occasions, the original problem has existed while after having visited the dealership, new problems have started in the car. My last visit involved a simple oil change/25k service. After I had gotten service, I noticed that the lower plastic paneling was hanging lose and nearly touching the road. Upon further investigation, I saw that the panel was not even screwed back on.in addition, there was a wrench and cleaning cloth left in the engine compartment by the dealership. When I took the car to the dealership, the service manager informed me that they have new panels in (I waited for 1.5 hours after having to take time off from work). However, when I check under the car, even though the panels were screwed back on, they were the same panels that were now roughed up after they touched the rude (due to negligence of dealership). At present, I am afraid to take my VW to the dealership as I don't want to get more things ruined on my car.
I called VW in the past but all my efforts do not seem to have any affect. I had submitted a phone request to VW last year and provided details of the time I have to spend to wait while my car was being fixed and the emotional stress that this has caused me.
My car has depreciated more while it has been at the dealership as it has always been damaged, stained or scratched. I now request payment in the amount of $4000 for this damage.in addition to damage to the car, this has been a cause of great stress and has taken up a lot of my time. I have waited for long hours at the dealership, only to find out later that there is additional damage done to my car.in addition to waiting at dealership, I have also had to take time off from work. This incompetence at VW and lack of quality work some problems were found from the time that the car was purchase or some new problems started after the dealership worked on the car to fix the original problems; has wasted a lot of my time and I have also had to take time off from work. I will now initiate contact with consumer protection agencies, better business bureau and the attorney general's office.
Vehicle Bought: Feb. 2003.
May- August: Noise in rear seat. Noise on front right door and front dashboard. Took car to Metro VW in Irving, TX. Dealership kept car for few days. Returned car dirty and problems not fixed. Dealer damaged rear seat leather.
August- September: Observed that there is rubber coming out of the car dashboard - between windsheild and dashboard. Took car to Boardwalk VW, Richardson, Texas. Took car at another time for rear seat noise. Boardwalk kept me waiting for 4 hours and returned the car without fixing the problem (when i went for test drive with representative before giving keys, he confirmed the noise. However after 4 hours, they told me that they do not hear any noise).
September to January: Took the car to Metro VW to get rear seat leather fixed. Metro VW replaced the leather. Leather not showing same as original and improperly fit. Took the car to Boardwalk to get second opinion - as Metro VW manager claimed that fitting can not be like original factory fitting. Boardwalk VW told me that they can see that the fitting is improper but refused to fix it and told me to take it back to Metro VW. Metro VW 'tried' to fit the leather properly again.
Took car again to Boardwalk VW for dash rubber coming out. Boardwalk informed me after opening dash that Metro VW had put ruber pieces in the dash. Boardwalk VW ordered rubber liner from manufacturer and placed redid the dashboard so that there is no visible rubber pieces.
Jan. 2003 - March: While putting the dashboard together, Boardwalk VW, scratched the Chrome panelling of the gear box area. Took the car to Boardwalk again and Boardwalk VW replaced the scratched up chrome.
While fixing the chrome plate/or while fixing the dashboard, Boardwalk VW also damaged or improperly assembed the ash tray assembly so that the ash tray cover doesn't open well.
Took the car to Boardwalk VW again and they put spray in the ashtray cover which made it open smoothly for half hour and the problem is back again. Boardwalk VW manager agreed to order ashtray kit and informed that he'll call me once the kit is received. But, I never received a call. I left a couple of message on voicemail in February/ March but never received a reply back.
May: Took the car for 20k service and brake fluid change. Notice minor scratches on chrome near grear box again. Did not call as am afraid something else might be damaged while trying to fix the original damage.
Sepetember 2005: Above letter describes the current issue.in addition, I am noticing that the driver side seat belt doesn't retract properly.
Ali
Irving, Texas
U.S.A.
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