GMAC loves to ruin a persons credit. Please be careful with them. I am presently leasing a vehicle from them, and I remember now why I never liked them. They tell you that you can phone in your payment and I have done this a number of times. Every time I would receive my statement I thought what I saw was because the statement was printed before my payment was posted.
Wrong!
Then I began to see what they were doing. They give you 10 days in which to make your payment without having to pay a late fee. However, when I called it in to whatever company they use for this process, this company does not post it until a day or two later. Then GMAC assumes you are late and adds late fees. When you confront them about it they then tell you you have to have your payment phoned in by 3:00 pm to be posted that day and by 5:00pm to be posted the next day. I even had one GMAC rep tell me that on the 10th day a late fee was added. I told her that was wrong because then they would only be giving 9 extra days. She maintained what she said.
If that is not bad enough, they want to say you are 30 days late. One is never 30 days late unless they DO NOT RECEIVE a payment by the next due date. Try and get GMAC to understand that issue!
Agnes
Detroit, Michigan
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