I am filing this report with the purpose of exposing this dealership so that it does not happen again to another minority female customer shopping alone at this dealership.
I took my Nissan truck into the dealership to get an appraised trade-in value against the possible purchase of a new Toyota truck. My Nissan was driven around the lot by 2 employees: Paul my salesperson (a very nice individual) and Ronnie the Used Cars manager. Around 830pm when John the floor sales manager rejected my purchase offer, I was prevented from driving my Nissan truck home because I could not unlock the steering wheel. Paul my salesperson made an attempt but was not successful and he had to leave. When I brought the situation to their attention, Ronnie and John flat out told me it was NOT their problem. I was left with calling my sister and to wait for her to come take me home.in shock and disbelief over the outrageous mistreatment, I informed Ronnie and John that I would be contacting the media. They simply laughed and told me they will be waiting for your call. Later as I stood waiting in the parking lot, Ronnie told me he wanted to "take a look at the steering wheel". I did not allow him to because I could no longer trust him or the dealership.
Later on in the evening around 10pm, Ronnie called me at home to telll me that they had given me the WRONG KEY, it was the key to someone else's Nissan! As unbelievably sloppy and unprofessional their operation was, the real outrage lies in the fact that the minute I made the decision NOT to purchase, they immediately turned against me, a minority (Asian) female customer shopping by herself. Any other self - and customer-respecting dealership would have done the 2 following things: 1) Offer to have the Service Dept fix the obviuosly minor problem the next morning and 2) Offer to give me a ride home.
Here's a direct quote from their website www.fredhaastoyotacountry.com:
"Fred Haas is very proud of his dealerships and his employees and attributes his long-standing reputation in the automotive business to treating customers with integrity and honesty and offering value pricing". As you can see, this is at the very least, blatantly false and misleading advertising.
0 comments