Om May 31st of 2003 my wife and i bought a BRAND NEW Ford Escape LIMITED 4x4 with ALL options. Before we left the dealership the Brake Resevoir was almost empty, they filled it up, there were NO visible leaks. I'm crippled but I got on the ground and looked! 2 weeks later the Brake Fluid was LOW again, i drove it back, they refilled, never filing any reports, no problem.
At 5,000 miles the front end begins to shimmy when the brakes are applied, this time we get charged $50. For a rental because they can't afford to keep fixing our problems! One month later the shimmying is still going on and they "TURN" (SCRAPE) the front Rotors and leave the BAD pads on. The next month, same thing, we pay ANOTHER $50. For a rental and they REPLACE the Front Brake Rotors AND PADS and charge us for the Pads, their not covered. We refused to pay! 2 months later the front end begins making grinding noises when brakes are applied and the shimmying is back, this time the USED CAR MANAGER TRAVIS is ordered to let us use his "take home" car, a 2002 dodge Quad Cab that smelled like puke and was absolutely filthy, it WAS Disgusting. The dealership called and said they had to keep our car for about a week, the next day they called and said they couldn't get it to "Reproduce" the problem for them.
Travis tells me I'm going to trade my $30,000 LIMITED 4x4 Escape on this $14,000 wrecked, 90,000 mile Dodge or he's going "Stomp my Cracka Ass" in front of my 7 yr old daughter. I told him to "Bite Down" I'm almost 40 and a Disabled veteran, a former Infantry Scout, he's a former Crack Dealer. The OWNER "ALAN VIGIL" witnessed this and called Travis over to him and put his arm around Travis' shoulder and told him not to pay attention to "those CHARITY TYPES!"My daughter and i left very angry and when i put it in drive it "CLANKED" very loud and the Transmission slipped! We'd NEVER had any trouble with the Transmission before they "TEST DROVE IT". All of this happened BEFORE 10,000 miles so we filed for the Lemon Law. At that point it had been in the shop 8 times for the brakes alone and NOW the Transmission is going out! We've taken to them 6 times for the transmission and each time they "TRY" to charge us $50. For a Rental but we called the Better Business Bureau and stopped that, now they only HOLD the money and return as long as the gas tank is full and they go around it looking for scratches and such.
We took it to Legacy ford in McDonough, GA. About 15 miles south of Alan vigil ford and had no idea we were walking into a trap! The Used Car Manager "Travis" is friends with "Charles", the Used CAR Manager at Legacy Ford. I'm 100% disabled with a spinal disability and live in a wheel chair yet somehow I overcame my disability and jumped out of my Truck and started screaming, they QUOTE
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