Filed against:
Bill Heard
5333 Hickory Hollow Pky
Antioch TN 37013
Complaint Description:
April 7 Bill Heard convinced my daughter to trade them her 2002 Honda Accord for their used 2005 Dodge Stratus, because her Honda was being repossessed due to errors in Hondas computer where her last four payments were never put into the computer. They told her her beacon scores was too low that they needed her family to sign, she was in a position where she needed the car for employment, so I signed with the understanding we would refinance in 6mo in her name only. On April 27th Bill Heard calls me in and asks me to resign again claiming they could not get the financing they had promised, I asked about the Honda and the 1,000 dollars my daughter put down, they said the Honda had sold, they claimed this happens sometimes that its no problem they had plenty of lenders to choose from. I signed the papers again thinking all was good. Two days later I along with 300 other employees where I worked got laid-off, I began a new career search. I got this letter on 5/13; * Bill Heard Chevrolet - Nashville 5333 Hickory Hollow Parkway Antioch, TN 37013-3109 Service Phone: (615) 731-3020 www.biliheardnashville.com RAYMOND A GAULDIN 209 LIMERICK ST MURFREESBORO, TENNESSEE 37129 May 11 Dear RAYMOND A GAULDIN, &"- _& _ Congratulations and welcome to the Bill Heard family. We are pleased that our team has earned your business. Bill Heard wants you to enjoy safe and happy motoring in your 2005 DODGE STRATUs.in the near future, General Motors will mail you a questionnaire. We ask and encourage you to complete and return it. It's our report card.
However, if there are any questions you cannot answer, "completely satisfied" to, please contact Mr. Brian McDonough our Director of Customer Relations at (615) 731-9460. We want you to be completely satisfied.in an ongoing effort to make owning a Bill Heard Chevrolet as customer friendly as possible, we have set your first appointment for maintenance on or around July 27. We will notify you a few weeks before that due date. We look forward to servicing all your automotive needs. Once again thank you. Wishing you many safe miles, Bill Heard Chevrolet - - — _ — - Aaron Walker General Manager ". VIN: 1B3EL46X25N538736 _ Genuine Chevrolet. Ii. CHEVY TRUCKS _ * At this point I felt everything was fine. I started a new job on 5/23 which required me leaving town for 2 weeks for training. I find out while I'm away, Bill Heard had sent a wreaker to pickup the car. My Daughter to whom had the car insured and was waiting on a payment book when to Bill Heard to check out what's going on, she said that Mr. Mayfield was very vulgar with her had had slammed his fists down on his desk while screaming vulgar words at her, she was with a friend that verified this, she was scared and left immediately. Next day she contacts the general manager and explains what she experienced and informed him that she could obtain financing through her Credit Union where she worked, he said fine and told her the price she needed, the wrecker guy kept coming to the house scaring my wife along with some detective representing Bill Heard calling leaving threating messages.
Several days later my daughter gets a check in the amount specified by Bill Heard and goes there and they tell her the deals off they won't accept it and not to blame them because her father was a loser and couldn't get a loan. I get back from training on 6/3/05 late in evening and get all the stories from my wife and daughter. Today 6/4, I contacted Bill Heard and said I will bring the car in if they have my 1,000 deposit (which is my daughter) the girl on the phone said yes they had it there. We get there and I asked to speak to Mr. Mayfield, I wanted to see why this situation go so far out of control and to see if there was any way to salvage it, I waited a hour and a half and had Mr. Mayfield paged four times, he never showed, my daughter seen the sales woman who handled our account, she told her we had to leave the car and our check was with the wreaker service guy (lie), we contacted the wreaker guy who was not available, I asked for a receipt showing I returned the car, the woman said no. So I took the car and came home, until I reach my lawyer on Monday! Any advise!
Your Desired Resolution:
I want my daughters 1,000 deposit. I want a letter of apology for the verbal abuse and threatening manor in which they treated my family! I want a receipt showing they have received the car and I'm no longer responsible! I want the profit they made on selling my daughters Honda, they lied when they would not finance her in the beginning obviously because her credit union had no problem with giving her a loan. This whole deal reeks of FRAUD!!!
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It can take up to 30 days for the Bureau to receive a response/resolution to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Return to the BBB Homepage
Ray
Murfreesboro, Tennessee
U.S.A.
0 comments