I was with this company also. They cancelled my insurance because their csr told me a different date to make my renewal payment and it was the wrong date. They would not reinstate my full coverage because they fail to come out and look at my car from a claim that I reported. They didn't fix my car and the adjustors claim they couldn't find my home until the day for me to meet them then they asked for directions! Why would you be asking me for directions when you told the claim dept. That you had been to my home? Then, they sent me a paper with the company they wanted me to go to! Oh no!!! It don't work that way, I pay my insurance and I choose where I want to go. Then, I told them I wanted to cancel my policy. They told me it was the law I had to send them a copy of my new policy and give them the name of my insurance company, yeah right. They didn't get it.
The csr's are rude and they wouldn't let me speak to a supervisor and they would not give me the corporate office number but I did find it. I called and left several messages for their corporate office but I never received a call back. Now I am contacting the Insurance Commissioner and the Better Business Bureau. They need to be stopped!
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