We worked with AAAT Twice. Both times, we were not satisfied (to say the least). It was our own fault that we gave them a second chance, but we learned our lesson now.
We had AAAT pick up a car for us to be delivered at the Port of MD for an international shipment of a client of ours. We were guaranteed that the delivery date will be 4 days after pick up (we were assured numerous times since we had some problems the first time we worked with this company).
The car was picked up late and then it just disappeared for TWO weeks. At first we were told every day that it should be delivered that day. Then we were told that the driver should call us. Then we were given the driver's number but of course there was never an answer. Eventually, NO ONE, including AAAT could get a hold of the driver and admitted it. There was nothing that they could do but wait (as did we)... in the meantime, our shipment (obviously) could not leave the US as planned (it had to be rolled not once, but twice) and of course we incurred additional charges due to a 'disappearance of the vehicle' by an agent hired by AAAT.
Finally, WE got a hold of the driver (already back home) and he informed us that someone else has the vehicle and it should be delivered.
Well... It finally arrived at the port of MD (2 wks late) but now AAAT would not deliver the car because they claim they have not been paid. We had no problem sending them a cheque right away but they wanted a credit card. Since we could not pay with a credit card, the car was not delivered, was taken to their storage and now they want to charge us for storage.
IN ADDITION, their employee called our office threatening our employees and hanging up the phone a couple of times (very professional!) When I personally tried to talk to the person I've worked with all along (Steven), he basically told me that he does not care to work 'with' us and try to come to some sort of an agreement even though their service to us was more then awful. He also said that he does not care that we won't be working with them again in the future NOR that we would file a complaint (good customer service and a great way to run and care for your business).
This business should not be operating. Please do not use their services unless you are ready and willing to be scammed. We had to learn the hard way...
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