Well this is a new one on me and shows HOW customer loyalty does not pays at some businesses, I have purchase gasoline from Speedway for many years, even before it was Speedway, the old Bonded Oil Co.
Recently I have noticed a change in their usage of credit / debit cards. Since I travel a good deal from February through October, it really just became apparent. Along with this, I find their customer loyalty is more expensive.
Just before leaving on a trip, on Thursday, I filled my tank at a local Speedway Gas Station (a 22 gal tank), since it was a little better than half full it only took 10 gallons, the gas came to $ 17.68, which I had used my debit card at the pump for. Before leaving on the trip, I happened to check my account balances the next day and was surprised to see a $ 50.00 pending transaction to Speed way. On the way to my destination, I again stopped at a Speedway for 15 gals and a total of $ 28.08 and on arrival at my destination I filled up for another 12 gals for a total of $ 22.04. On Friday night after arrival at my motel, I again checked by account balances and found that I now had 3 - $ 50.00 ($ 150.00 total) pending transactions to Speed way for the purchase of $ 67.08 in gas!!!
On my way home, I stopped at a BP across the street from a Speedway that I had previously stopped at, also paying with the same credit card, purchasing 15 gals of gas for $ 27.93 and refilled my SPEEDWAY Coffee cup for $. 60 less than Speedway charges me for a refill of the same cup. That's essentially saving $. 04 a gal on the 15 gal gas purchase.
On Monday evening after arriving home, my account balance still showed the $ 150.00 in pending transactions at Speedway for $ 67.08 of purchases, but the BP transaction showed the true amount of $ 27.93.
On contacting Speed way Customer Service on Tuesday regarding this, I received an eMail that it had been forwarded to the appropriate department for response, 2 months later and still no response.
I'm sure they won't miss it much, but I will no longer be purchasing my approximately 3200 gals of gas per year at Speedway.
I just want to make everyone aware of these unscrupulous practices.
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