I rented a vehicle from Sabans Rent A Car when I recently moved to Phoenix, AZ, for 1 month with a supposed super low rate of $599 per month for a full sized sedan. I was told on the phone that the car would be no older than 3years old and it would probably be a ford taurus.
Seeing as how the rate was supposedly a lot cheaper than the other rental companies, (reputable companies I should add), I decided to take a chance on Sabans too good to be true rate and car selection. When I arrived on the lot to rent the full sized sedan I was promised I found 2 newer Impalas 99's, which are classified as full sized sedans at reputable car rental companies like Avis.
When I walked in and talked to the agent I found out that those were luxury vehicles and the full sized 3 year old Taurus was an 8 year old junker with shiny fake hubcaps, mirrors that didnt work, an interior that wreaked of cigarette smoke, had torn fabric all over. The vehicle was in terrible need of an alingment, it pulled to the right so much you literlly had to make a left turn to drive in a straight line and a slipping transmission that leaked profusely.
I mentioned this to the agent and he said I could choose from one of 3 of these vehicles. He told me I could take that vehicle and he would call me the next day when a suitable one came in. He also asked if I would like to add an additional driver and I said no but he said since I was married, my wife was there with me I had to. After keeping this wreck on wheels for 2 weeks with no return calls from him I returned the vehicle expecting to get $350 back.
Thats when I found that they had charged my credit card twice once 2 days after I rented the car and again about a week later when I was told that I would only be charged after the retal was over. They also showed me the fine print on the contract which stated that even if you return a car 2 weeks early you would still be responsible for a full month of chrages!
Hows that for bad business! In addition they charged me $50 for adding my wife as an additional driver even though she had her own car and never drove the ragady rental. To make a long story short Sabans Rent A Car is the biggest ripoff in Phoenix, Arizona with horrible representatives that prey on both the misinformed and the poverty stricken citizens who make the mistake of renting from them.
There are countless complaints registered with the Attorney General and when I called to register my complaint against the company I was told that they were currently under state and federal investigation for visa fraud and renting unsafe vehicles to patrons. I hope they nail there hides to the wall and you can bet I'll be there to testify!!
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