On 3-18-05, We went to Reno Dodge to have our 2002 Dodge Grand Caravan serviced for 3 recalls. Upon getting ready to leave, I was approached by one of Reno Dodge car salesman Tim Nelson about a 2005 Grand Caravan that he wanted to possible negotiate a trade. He told us that we could get a car for the same payments as the 2002 van and with no money down. We went in to go and talk about the deal. Upon talking about the deal, my wife told him that she had to pick up her mother to go shopping. He then said that this was okay but he needed both of our drivers licenses. To start the credit appilcation. He then dissapeared and took our licenses with the small amount of info he took from us.
We sat there for about 10 minutes and he came back with another salesman and they both told us that this new guy would be handling the deal. The new guy then started asking us how much of a down payment we could come down with. We told that we couldnt come up with anything and that Easter was coming and we had 4 kids. After nagging and being very persistent we told him that we could charge 1000.00 to my wifes VISA and I could give them the car payment of 500.00 that was due on the the 30th of MARCH from the 2002 van. She told him that she had to go pick up her mother that she was already late. He kept nagging and rushing her about the credit card and she gave him her checking account debit card, he then took it from her and her that he would have papers ready for her to sign when she returned.
At this particular time he also ask me to write him a check for 500.00. I sat there for about an hour. Then Tim Nelson comes in and tells me he has made 2 keys for the car because he could find the keys to the vehicle initially. He then says to me to follow him to the finance managers office. I then replied that my wife isnt back so I couldnt talk to this gentlemen, he then said you sign now to get the paperwork started and take the van and go find her to sign to finish up the deal. We werent allowed to test drive the car because he said that he couldnt find the keys. I then realized that the keys showed up after they had my signature on the contract.
While in managers office, He kept nagging me about additional warranties, GAP insurance and other stuff. He then told me to sign and go find my wife so the deal can be finished. Meanwhile looking for my wife she came back with groceries and our personal effects in our 2002 van. A salesman Tim Nelson approached my wife he told her to give him the keys. She asked where i was and he told her that i was in the new van looking for her. She told him she didnt sign anything he told her that your husband did. He again asked for the keys stepped forward towards her and reached out and grabed the keys in her hand. He jerked the keys hard and she struggled with him to keep the keys in her hand and he let go. He again asked in a harsh tone to give him the keys for the car. She again refused. He then stepped towards the van and opened the side door. He then started throwing our personnal belongs out onto the ground. He was takeing out personal effects out of the car with out our permission.
At this point i returned to find my wife crying and very upset. I didnt know at the time how badly she was treated and what she had gone through with the sales person. She walked away from the lot with our 5 yr old daughter who wittines our personal belongs being thrown on the ground. My daughter was upset to see her toys being thrown around and mishandled. I was left there to talk to the sales person. I asked them what had happened and they told me to go find her because she was upset. And threaten to call the cops on her for being upset and refusing to give her keys up. Meanwhile this salesman is throwing our stuff on the ground. I went up about 2 blocks to find my wife really upset She then then told that he had grabbed her hand trying to physically take the keys from her. I then walked back to the dealership to get some answers and help.
I went into the finance managers office upset, and trying to calm down my 5 year old daughter who also was crying. My wife told me she didnt want to go back to the dealership because they threatened to call the cops on her for being upset by what happen with the slaesman trying to grab her keys. The finance manager told me that there was nothing he could do that I WAS STUCK with the car, I signed the papers and then I replied you said you were going to finish up the deal with my wife's signature. I then told him i would like to finance the deal with the hawthorne credit union and then i left. I got home and really went over the papers to find out that there was no lienholder on the paperwork, so I CALLED RENO DODGE AND THEY hooked me up with a guy named Mike Oade, who happened to be the same finance manager whom I had dealt with previously.
I questioned him about 2 boxes checked on the deductible for the Gap Insurance, and that he had told me 100.00 and he had checked 200.00. He told me not to worry about this and that he would change it on his end. 2 days passed which made it 3-21-05, so I went to the Hawthorne Credit Union and talked to my loan officer Barbara Tyree and she told me that they hadnt received any contract from Reno Dodge. I called Mike back at 1300 hrs on the same day and he avoided the question about sending the paperwork to the Hawthorne Credit Union and that he had found someone to give me a cheaper interest with another year added to the contract. HE still didnt tell me who he had to finance the car. He then got angry and told me he needed proof of income and told him when he sends the paperwork to HCU, I WOULD SEND HIM THE CHECK STUB.
I CALLED BACK the next day and my wife talked to a lady named Cara and she told us that her boss had the paper work and he was working on the paper work to rectify the problem. This went on the next couple of days, then I called back on 3-25-05 and talked this Cara again and she gave me the same story and that she would get back to me that day. She never called back so I called back on 3-26-05 and talked to Mike Oade who told me basically that I was stuck with the car because I DIDNT SEND HIM PROOF OF INCOME.
Then he tells me that I was insane and I DIDNT cooperate. I asked him why he hadnt send the paperwork to the HCU. He then told if I would hahave cooperated with him they would have a new contract with a longer time to pay for the car and the payment we initially asked for. I asked him to send the contract to HCU and he said it wouldnt do any good that the old contract, I WAS STUCK WITH IT. We need to get consumer law to protect the consumer. Nevada has no consumer laws. So at this point i called the dodge company, they have to know how there cars are being sole to the public by this car dealership. Now i am going to the reno police dept to file a complaint against the car salesman who grabbed my keys and see if they will go with me to get the rest of my belongs that are left in my van they took.
This shouldnt happan and we need to stop people like this from contiuning this type of behavior. So much for the goal mission of dodge that they want to make the customer happy? Laughing here! This was writen by me and my husband
Wanda
hawthorne, Nevada
U.S.A.
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