I reserved a truck to move my things from Clover to Rock Hill, SC for Saturday at 1pm. First the "Nathaniel" calls my friend who is scheduled to meet them down there at that time at 1:50 to say he is running late and may be 4:30... She informs him she is on a tight schedule and will he be sure... He then says no it might be a little after. I then try the guy back (via the captured caller id - of the customer) at 5pm to ask why he isn't there. He gives me a line of BS and says he tried to call down to the office where a mutual friend of mine works and I had to track down (after hours on a Saturday) to let him know the guys weren't there. I then had to call him back at 5pm to tell him all the lies Nathaniel was saying and that he wanted to re-schedule my move after the lady that was scheduled after me on Sunday. I said NO, you are going to move this today and made him aware that I had talked to the office and that there was no way this move should have taken this long.
I then speak to the customer at 5:47 when Nathaniel calls back (who draws the guys a map from Fort Mill to Clover and informs me they will be leaving her house in 5 minutes).. Guess what they never showed up! I left a message on Saturday for Tripp Moore the owner of this franchise as well as was informed that he spoke to the CSR on Saturday at about 6pm or so and was made aware of this. I was also informed that Tripp told him if they didn't show he would come out there and do the job. Well it is now 3pm on Sunday and I left a second message for Tripp this morning making him aware as I am sure he was made aware for the second time when my friend called him for the TM&T office in Rock Hill (that he had to come in and try and get this straight) It boils down to Tripp should of gotten off his tail last night when he was made aware of the guys failing to show up for the second time and done something. They broke three times last night they scheduled the final being about 6:30 in which they NEVER showed.
Now I have to have my mom move this tomorrow and am going to be in the process of filing a lawsuit for breech of contract. It is not the CSR's job to do the managers work. The customer is always right and Tripp should know that. I read all this about John's comments to other guys being only 2hours late... Well John what do you have to say about being 2 DAYs late? I would never recommend this company not unless they are under new management. My friend miss time off of work and now I will have to deal with a cluttered house until next weekend if we get to move anything.
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