Complaint / review text:
I started reading the first sentence to him and was immediately put on hold. I was so angry at this point and after being on hold for about 10 minutes, he hangs up on me...again! Accident? You make that judgement. How can I make things clear for everyone reading this to understand. A service adviser that can't make appointments to service vehicles and has the worst customer service I have ever seen...what is he doing there? I served in the military and fought for freedom for what? For this guy to treat customers like trash! How disappointing!
Mark Hammond (not sure of the true spelling), I hope this is a wake up call for you because your behavior is unacceptable and other customers shouldn't have to deal with it either. My family and I will certainly be servicing our vehicles elsewhere.