Usacomplaints.com » Cars & Transport » Complaint / Review: Chicago Northside Toyota - ALERT to all AMERICANS living in chicagoland... Worst TOYOTA service center in chicago. #495845

Complaint / Review
Chicago Northside Toyota
ALERT to all AMERICANS living in chicagoland... Worst TOYOTA service center in chicago

I wish I had seen this review board before going to this Toyota service center. They are the worst guy I have ever seen in any life and I am not sure how come Toyota lets these guys stay on their job or is it Toyota itself that wants customers. These guys have the usual tactic to every customer. Every time, I go for oil change but end up doing the intermediate or the major service. On every visit, they recommend doing some crap which is not at all needed for a brand new car. This one time, they charged me $400 and did not do the basic maintenance things like the water for the wind shield wiper. I went to this service center with the complaint asking how come you guys didn't even do the basic maintenance, this guy Juane In responded that this might be mistake and everything else must have been done properly. My instinct told me that there must be other things that they didn't do it as promised in the major maintenance list of things to be. So I picked a random simple maintenance list of lubricating the door hinges and locks and took this moron to check the doors. Guess what... The doors weren't lubricated either. I was pissed off and asked him for an explanation.

From there, this guy went rude and asked me leave the shop or will call the police. When I asked him to call the police in front of other customers, he realized he made a mistake and kept silent. Then comes the good cop bad cop tactic. He sent a new guy by the same name to me to tackle the situation. This guy took me outside the office and speaks nicely to come next day to see their manager Peter Sober. This is the same guy peter sober who serviced my car the previous day. I had no other option other than to meet this manager peter sober and director Bob Heath next day. As I was walking towards my car, these morons working there made some kind of racist comment and everyone started laughing at me including few customers inside the shop. I guess, the customers missed the point that they will also be subjected to the same humiliation if they go with any problems in future.

Next day, I went to this shop to speak with the manager and the director, both the manager Peter Sober and Director Bob Heath didn't care about the service faults or the rude behavior of their staff. They were protecting their staff behavior and serviceman ship. Their behavior truly explained why their staff didn't care to speck nicely to a customer who went in with a complaint. After all this, both the manager and Director are saying that they are the best guys in the entire Chicago land and that is why they have been awarded three times in row for their best service.

I wonder how awards are given to these kinds of morons who don't even know how to service a car and know how to behave with a customer. After speaking for some time with the manager Peter and Director Bob, I realized that this is a waste of time arguing and decided to go to office instead. On a last note, I told the director that I intend to write a review about this service center, He flipped off and went away. They cared less about the reviews and customer complaints. I am not sure if writing a review will really make these guys feel sorry for what they did to me and my wife. I waited in the shop for 2 hours to speck to these guys on a Tuesday morning skipping my office hours, only to return empty handed with more humiliation and frustration. I just want to write about this incident so that others can learn from my mistake of choosing the worst dealer and should always research before choosing any dealer for service etc.

Please do not go tot this shop and expect to be treated like you are not existent. You will know the true color of these guys only when you go with a problem. We are better off getting our cars serviced by a local mechanic or self. I can keep on writing on my WORST day about this service center.

I must have paid close to about #2500 to this shop during my year and half visit and finally got to know how mean and rough these guys are when you point mistakes on their side. They have no regard for customers and only speak of high regard for customer service I never expected Toyota behaving like this. I will never ever go to TOYOTA or buy any TOYOTA in future. Please spread the message about this worst service center that will not do the required service but will charge you exorbitantly. If anyone wants to continue the service here, please make sure that all service are done properly before leaving the shop. Please inspect yourself few things that we can do it ourselves and you will discover that havn't done all the list of things they charged you in the maintenance.

I would like to give negative stars but there were no options like that to choose.


Offender: Chicago Northside Toyota

Country: USA   State: Illinois   City: Chicago
Address: 5625 N Broadway St Chicago, IL 60660 - (773) 728-5000

Category: Cars & Transport

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