I rented a car in Washington DC for 4 days at Reagan airport. When I returned I didn't have time to refill the gas tank. I knew they would charge more, but I certainly did not expect it to be $9.29/gallon! (the average price in DC for November is $3.38). I called to complain but the rep was impersonal and showed no concern. I asked for them to send me the contract, but regardless of what the small print says, it is abusive to charge such an exaggerated price per gallon of gas... The $81.32 gas charge almost equaled what I paid for the whole rental of the car! If Avis is not concerned with customer satisfaction, why rent from them again? They will overcharge you and not care how satisfied you were at the end.
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