I wish I could give them 0 stars. Ordered flowers for my wife for our anniversary while she was out of town for work. Placed the order the day prior. My wife was working at an Army post and while there wasn't exactly a street address per se, I gave them the precise location of the building she was working in by the street and the 2 streets on either side. Anyone who can use Google Maps could have seen exactly where the building was.
The day delivery was supposed to take place, I was sent an email saying they needed more info to complete the delivery. I immediately called customer service and again reiterated the precise location for delivery (this was still morning). I even gave them my cell phone number and they said they would have the local florist call if they had any further difficulty finding the location.
That evening delivery still hadn't occurred so I called back. Spoke to one of the most rude customer service agents ever. She claimed that I did not specify in my order that the delivery had to take place by 5pm so they still may deliver it later that evening. I expressed that a reasonable person, in the absence of explicit instructions otherwise, would assume that a delivery to a business address requested on a business day would take place during business hours and that explicit instructions to do so should not be needed for this to take place. She continued to insist that it was my fault the delivery did not happen. I ultimately asked to speak to her manager and she hung up on me!
Well, didn't hear back from them until about 2 days later when they said they sent the same template email saying they still needed more information to complete the delivery. Needless to say it is now 2 days past my anniversary. I call them and request a refund since I no longer want the flowers delivered. They say that they cannot give me a full refund as they still have the opportunity to complete the delivery. So, what choice do I have? I might as well take the flowers since I paid for them. So again I give them all the information I can about the delivery location.
Anyway, here it is another 2 days later and still they're undelivered. And guess what, I received another template email today saying they still have been unable to complete the delivery! Now I've gone ahead and disputed the charge with AMEX, as they have failed to provide the service for which they were contracted. I think they've lost the opportunity to complete the delivery at this point... They've also lost any hope of future business from me or anyone I can steer away from this place.
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