My experience with FedEx customer service, at the 1800.622.1147 number, was beyond horrible! The customer service representatives gave me attitude and hung up on me 2 times. I had to call 6 times and could not get anyone to help me. I work for a small internet-based business, and we use FedEx as our main shipping carrier. Sometimes we are overcharged on items and need to call to get some money refunded. When I called this last time, no one wanted to refund me the money, even though it was FedEx's mistake. I even had proof for many of the orders they overcharged us for.
When I called in and spoke to a Ryan, I got hung up on 2 times. After calling back and talking to a Sydney, I got a lot of attitude from her. When I asked to talk to her supervisor, she put me on hold for almost an hour. I had to get back to work and did not have time to wait on the phone for that long. I do not think she even told her supervisor I needed to talk to him or her, but just put me on hold hoping I would go away! This is horrible customer service. I should have just gone with UPS; maybe they will take the time to refund their customers and do it in a kind, respectful manner!!
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