I purchased a car from CarMax ~ it was one my dad had owned and sold to them. I bought from them so I'd have a warranty. First of all ~ they told me the car had a security system (which it did, when dad sold to them) But once I bought it ~ it was discovered they had taken it out! So I returned and asked that it be replaced. After much argument, they replaced it. Then, 3 weeks later - the alternator died. I had it towed by CarMax to their service dept. While they had my car ~ the service tech, under the impression that this was a car to be sold ~ took off the shield for my sunroof! Imagine my surprise when I went to pick it up. They tried to tell me it must have fallen off when being towed! But pry marks were clearly visible. They refused to replace it and said I was lying. I finally gave up trying to get it fixed. I filed a complaint with the VA BBB, where Carmax is located, but there wasn't anything I could do here in Atlanta. So I put a sign in the window with my email address and you wouldn't believe how many people emailed me to tell me they had problems with CarMax too! I felt better knowing that others had problems, and I want to spread the word - be cautious when dealing with them ~ they'll rip you off if they can!!
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