We brought our 1996 Chrysler to this crook for a transmission repair in August. We were told by the manager, JR. Rolfe that these transmissions are only good for 100 K miles and he quoted us a price of $1200 - $1900 depending on whether he had to replace it with a new or rebuilt unit. After a month of waiting for our phone calls to be returned, we finally got our car back with a junkyard transmission with 90K miles on it. We paid over $1400 and it lasted less than 2 weeks. We brought the car back to Butch's Amoco/BP and for the next 2 months we had no idea where the car was or who was working on it. JR refused to return our calls and left us on hold while he ran other errands.
We finally found out through other channels that the car had 3 transmissions put in it and was somewhere in Des Moines. Apparently, Butch's credit in Ames was so bad that no one wanted their business and it had to be farmed out to an anonymous junkyard. After contacting the junkyard, we found out that there was an arguement over who was responsible for replacing the 3rd transmission. Great! By this time, we had been without our car for over 2 months. JR never called us or let us know what the status was on our car even after all that. Left with no choice, we finally filed a complaint with the Attorney General's Office of Consumer Fraud. It is now 3 1/2 months since we put our car in for repair with these crooks. We have been without our car since Summer! We had to buy another car just to get around!
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