I made my reservation over the Intranet. The day before I was to get the car I called to have them pick me up as they advertise. I was told to call back the next day 30 minuter before I wanted to be picked up.
The next morning I called at 7:30 and asked for a 8:00 pickup. I was told it would be 9:00 before they could get me. I said okay and called them again at 9:30 as I had not been picked up. They said they would be right there. I live about 10 minuted form the location. They showed up at 10.
I got to the location and they said it would be about an hour before they would have the car I reserved, but I could take a pickup. I was running late so I took the pickup. That was a big mistake because it rode and bucked like a bronco.
I returned the pickup two days later as agreed.
I am government and they have a contract with Enterprise for fixed rates. I was charged an additional $15.00 service charge because I was government. I inquired about the charge and was told not to worry about it as I would be reinbursed by the government.
This experience was not as friendly as Enterprises advertises. They are rude, abrupt, assertive, etc. And they don't care if you come back or not.
This is just the last straw for my agency. I am the director and several of my staff have complained about their experiences with Enterprise. We have a choice when we rent a car and from now on it won't be Enterprise.
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