I picked out a car on 8-7-04. Reedman-Toll called me on 8-10-04 to tell me the deal was done, told me to come on down with the downpayment. I took delivery that day (8-10-04). All contracts were signed that day. According to the signed contract, Centrix Financial was my lender.
On 9-06-04, I called Reedman & Centrix because I had no received my first bill. Was told by both parties that the first payment should be sent without a statement or bill, was informed that I would receive a statement/bill for the 2nd payment.
10-06-04 came and passed, I still had not received a bill. I called again. This second call was the indication something was wrong. This time I was told by Centrix that I was not being financed by them. I called Reedman back, they told me this isn't true, they told me Centrix is my financer and that I should not worry, all is ok. At that time, I asked for my Centrix acct number, and was told I did not have one. Centrix confirmed that I had no acct number.
A couple of weeks later (this is now 8 weeks after taking delivery), Reedman called to tell me that they lost my paperwork and that I needed to send them everything again. I asked Mary Richards from Reedman what happened to my original paperwork, she told me that she sent it to the bank. The first thing I told Mary was the fact that it was un-professional to send out my legal documents without making office copies first. Secondly, I told her to call the bank and request copies of what she sent them.
A week later, I called both Reedman and Centrix to try and get my acct number. I was again told by Centrix that the dealer has not sent in the proper paperwork in order to get the deal done.
Reedman told me that they had sent in the paperwork several times. Centrix tells me the dealer is sending in paperwork, but it continues to be incomplete. I asked Centrix if the incomplete paperwork would be something I could furnish. Centrix told me no, this is dealership related paperwork.
I then received another call from Mary Richards at Reedman, this time she tells me that I did not leave complete paperwork on 8-07-04, and that she needed me to resend ALL paperwork again. And again I asked her what happened to the originals I left with them. She told me that some of it wasn't legible, some of it was incomplete. And some of it was lost. This was a complete different story than what she gave me weeks earlier.
At this point, I decided to call and fax the Owner of Reedman Toll. That same night, I received a phone call from Gerry Loube (Director of Operations). He apologized for the confusion and delay, he told me Reedman made a few errors, and that all was ok. He even provided me with my acct number and told me to have a nice night. The next day, I called Centrix to verify the acct number. Centrix told me that the acct number was not valid.
I called Reedman back again. This time, Tony Lee spoke with me. Tony told me that he needed me to resend all of my paperwork again. I asked him why. He told me that my original paperwork was not acceptable. I asked him why, he could not answer. I asked him again, and he told me my documents were expired, and that I needed to resend everything again. I asked him again, and he told me that it didnt matter what happened to all of my personal info. He said he didnt care about the first set of documnets, he wanted a 2nd set.
On 11-16-04, I was informed by Centrix that there was no deal, I have no acct number and they are not doing business with me. Centrix said the reason for this was due to the fact that the dealership never furnished them with the necessary paperwork.
It is now 3 months after taking delivery, I still have no deal.
Inaddition to this, I was told my someone at Reedman Toll that the Credit Manager who set up this deal made a terrible error and was fired for it. Also included in this, is the car i currently have. At the time we were trying to buy the vehicle, it was learned that my credit wasn't the best. Everyone turned my down. The Credit manager came up with a deal where they would payoff the loan on my current mustang, add those costs to the finance for the SUV. He said that that was the only way I could get the 2002 Explorer. I agreed. The dealer did payoff $8,000.00 on the Mustang. I do have a letter from Ford stating that Reedman paid them off.
So, my current situation is, I am in possesion of a 2002 Ford Explorer purchased from Reedman. I also have my car (the mustang) that they paid $8,000.00 on. I have no acct number, Centrix told me they are not financing me. I have called and faxed the dealer, they wont call me back. I have called several lawyers, all of them listen to my story and say they will call me back... But none of them ever do. I am worried now that the dealer will come take BOTH cars. I am stuck, and dont know what to do. Does anyone have advice for me?
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