I recently had my car shipped from California to New Jersey using safeway car transport and i've never had such a bad experience with any company in my life. It seemed ok first, and I was excited when they told me my car was getting there on a Tuesday when I was expecting it on a Friday.
Starting tuesday night, the driver who Mike had hired called me and said they had just one more car to drop off before mine, then they were heading straight to my place. They said either late Tuesday night or first thing in the morning on Wednesday. So when I didn't hear from the driver I called him at 9 am the next morning and the driver told me a few hours and I tried to get an accurate time so I asked if it will be there by 12 or 1 and all I kept getting was a few hours.
This is when all the crazy lying and excuses started from the driver, and Mike didn't want to help set it straight because he said he was being firm but didn't want to be an ass. First he said he was delayed because he hit either 3 or 4 bridges that were too short so he had to unload all the cars and drive them thru then reload the truck on the other side. Then later that night when he said he was about 30 mins from my house, he was at a truck stop and got hit by a car and so he was talking to the police all night.
At this point i was done dealing with him and only going through mike thinking he could run a business. I got Mike to talk to the driver to confirm a time between 1-3 PM and of course i didn't hear from the driver at all. So i called Mike again and he just kept saying well if i was driving the car i'd have it to you. I had to cancel 2 full days of work waiting for these incompetent drivers.
After all the excueses and promises of being there in 30 mins for 2 straight days, the car finally arrived at 5:15 with damage to it. The exhaust was clearly extremely loose, and the drivers tried telling me I gave them the car that way and they don't measure how far each exhaust is from the ground and they only deal with broken windows or dents.
I tried telling them that I paid for the car to get from point A to point B the same way and they were the only one to touch the car and they said its impossible for them to have messed up an exhaust. They also argued that they picked the car up in the dark so they couldn't tell the exhaust was like that when they picked it up. I asked it they brought lights because it seems like that would be the normal thing to do and they said yes but it was still really dark. Not only was the exhaust clearly messed up, there were different maintenance lights on in the car which is 2 weeks old.
It was my mistake looking for the best price because you clearly get what you pay for.incompetence from the top to the bottom. Between the lies and the damage, I wouldn't wish this kind of service on anyone. Be smarter than me and pay the extra 150 to have real truckers ship your car.
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