I took my vehicle on November 16 to Jovanie's for repair of my transmission. We waited approximately 40 mins for my vehicle to be checked. Once he finally came he asked me how can I be helped, I told him that I needed my transmission to be rebuild. He then stated, "How do I know it needed to be rebuilt? I mentioned to him that another mechanic had already told me so, but since I was referred to go to him I decide to have him rebuild it. He told me to drive up my car unto the hoist, but I suggested he do it to get a feel for the car.
He than drove it up the hoist back and forth, he then opens the hood, puts in neutral, punches the gas and then puts it in park, but with the motor still running. We both proceeded into his office. He then begins to ask for my information, and then he gives me the order form to signed (I'm thinking it's to begin rebuilding the transmission).
As we are leaving his office he motions that he needs to charge me $85.00 to performed a diagnostic test. I told him I did not need the test because I already knew the problem and had one done elsewhere, that I simply wanted him to fix my transmission. He said that it was his company policy to do a diagnostic before any work is performed, without the diagnostic they can't proceed. I didn't notice any sign stating that a diagnostic was a mandatory procedure before initializing any repair!!! However, I decided to leave the vehicle, so I left with my spouse and daughter whom were waiting for me in another car.
As we are leaving the premises, I changed my mind and decided to go back before any work was done and cancel the job. I went and told him to never mind, that I had decided to take my car. He refuse to let me leave with my car without paying the diagnostic fee... I refused. I felt I didn't need to pay for services that were not rendered. He then said to at least pay him $45.00 and I still refused. We then began to raise our voices. He said he was already half way through the diagnostic. (Note: that from when I drove out the driveway and decide to return was in less than a 2 minute time span). And he said he was already half way through.
Bolony!!! He insisted I paid him, I told him to take me to small claims or billed me (since he had all my info) but for the moment he wasn't going to get a cent from me. I got in my car and preceded to back up when I turned my head over my right shoulder I noticed that he had instructed one of his employees to not let me out of the premises.
My wife was park in halfway into the premises and the street when the employee began to close the gate on her as well. My wife then exits her car and asked the owner what's going on? He stated we needed to pay the fee. She responded fee for what if nothing was done to the car. I instructed my wife to get back in her car and to back up slowly. As she is backing up, so was I.
Once my wife's car was cleared from the gate and I was still backing up when his employees intended to forcefully keep me hostage in my car, resulting in them intentionally slamming the gate on my car on the passenger side and the trash bin on the driver side. While all this is going own he (the owner) is shouting not to let me out by any means and that he was going to call the cops. I told him to go ahead.
Once my car cleared his premises I step out the car and demand that he come and see what damages had occurred to my car. He refused. I then proceed to go to the nearest police station to file a vandalism report. The damages that were done to my car are as follow both rearview mirrors were broken off and you can see how my car is dented and scraped through out the passenger side. I went today November 17 to get an estimate for repairs and resulted in approximately $3,145.00. I also intend in taking this matter to extreme measures!!!
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