Chad is a very rude individual. Last year they left my oil cap of which shot oil all over my engine. When I took it back they wiped the front off with a rag and put a new cap on that did not fit correctly. A couple of weeks a go I took it in for a oil change, after a small arguement with chad over balancing, i left. I then noticed oil dripping on my nice clean painted garage floor. So I went back and asked them to check if everything was tight, instead Chad insisted on pointing out all the oil over my engine (remember the no cap issue). He claimed it wasn't the oil change. I finally got down to a garage that cleans engines on a rack. Guess where the oil was coming from, A LOOSE OIL FILTER. Called Chad at NTB, he told me to file a complaint with corporate and would not let me talk to the manager. I hung up. I never will go there again!!!
0 comments