October 26
Mr. Dan Lacky
Asheboro Nissan
503 N Fayetteville St
Asheboro, NC 27203
Dear Mr. Lacky:
Is there such a thing as CUSTOMER SERVICE? Not for Asheboro Nissan.
Our Nissan Frontier Truck, 1999 is in worst shape AFTER it came back from the service shop and one feature still does NOT work.
Made an appointment to have a headlight replaced (the 3rd light) and the overhead light in the cab fixed (for the second time, which worked one day the first time I PAID to have it fixed) and worked one day after the SECOND time I paid Asheboro Nissan.
Took the truck to the shop on Monday Oct 4 for the headlight to be replaced and the overhead light fixed to work when the door was opened. Once again stressed about the rate of having to replace headlights and the interior light still not working even after already having paid for this in the past.
Truck was supposed to be ready on Tuesday at noon. It was not ready and in fact was in the shop at that time. As I had to arrange rides for me to pickup my truck, I had no way to go home. The GIRL working the desk did arrange for one of the guys to take me home. This was the ONLY positive thing about this company.
Truck was picked up on Wednesday at noon along with a bill of $175.00. Whew! Driving into the driveway at home, my spouse asked when did "I" have the accident with the truck. On the passenger side of the truck behind the door and right before the gas tank, is a DENT in the side! Well, I didn't hit anything and the dent was not there when the truck was taken to the Asheboro Nissan on Monday at noon. How do I know? I put gas in the truck on THE WAY to the dealership and NO dent was there.
I went back to the GREAT Asheboro Nissan on Thursday to find out what had happened to my truck AND the interior light once AGAIN was NOT working. The service manager, Adam Phillips, in a hostile voice let me know the accident did NOT happen in his shop because if it had, he would KNOW about it!!! Getting nowhere fast with Adam Phillips on the dent and the light still not working.in other words TOUGH STUFF, MR NELSON!
On Friday Oct 7th, I went back to the Nissan store and ask to speak to the manager of the store. I was told he was not in the office and they didn't know where he was or when he would be back in. NO ONE offered to ASSIST me in ANY way. This went on for a couple of days, me stopping by to see the manager and leaving a message for him to call me. NO LUCK.
On October 13, I called the Honda car dealership for Mr Lackey, whom it turns out is the OWNER of both Nissan and Honda. The girl with the Honda dealership was much nicer and would give Mr Lacky the information to return a call to me. SURPRISE! Mr Lacky finally called me and said he would look into the situation and get back with me the next day between 9-10am. I stayed home all day and off the phone and still no call from Mr Lacky. Thursday morning I called the Honda dealership again and left a message for Mr Lacky. About 11:00 am he finally returned my call and said NO one in the service department KNEW anything about the dent in the truck but to bring it back in and he would put his best man on the light and he would be in the office on Friday morning if I wanted to bring it then. Sounds good doesn't it?
I arrived approximately 9:00 am and Mr Lacky had already left! My truck was looked at and maybe one hour later was informed by Adam Phillips, with inference because I had replaced the factory installed light it would cost me $37.00 more to correct something I had already paid TWICE before to have corrected. I said NO, it will not cost me anything because I had not, nor had anyone else replaced the fixture in this truck. Adam Phillips informed me the warranty had run out and it was not covered. Well, the FIRST time the truck was in for the LIGHT to be fixed, the truck was under WARRANTY.
So, I STILL have an additional dent in my truck and my interior light STILL does not work. We as AMERICANS in the UNITED STATES do not have to worry about terrorist taking over our country, it is well being taking over from inside the borders with all the sense of responsibilities most Americans have to stand behind their product and services.
Do you think I will purchase from Nissan again? I think NOT. Do you think I will tell everyone how they do business? You bet I WILL.
Sincerely,
CC: Adam Phillips, Asheboro Nissan
Better Business Bureau, Greensboro, NC
Chamber of Commerce, Asheboro, NC
Nissan Consumer Affairs, Gardena, CA
Asheboro Nissan
503 N Fayetteville St
Asheboro, NC 27203
BBB of Central North Carolina
3608 W. Friendly Ave.
Greensboro, NC 27410 -4895
Chamber of Commerce
317 E Dixie Dr
Asheboro, NC 27203
Nissan Consumer Affairs
PO Box 191
Gardena, CA 90248
George
Aheboro, North Carolina
U.S.A.
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