My usually great Nissan Titan SE Crew pick up has had some recent problems.
The first issue is that the rear axle seal is leaking - again.in I had the rear axle seal leak fixed under Nissan warranty.in I had it fixed - again under warrant (12 month, 12k warranty on the first repair). This year, before the warranty was up, I had it checked at my local Nissan dealer - no leak. Now, 3 months after the warranty is up (15 months, but I have only added about 7k miles since the last fix) the rear axle is leaking again. Estimated at $330 to fix.
The second issue is due to the module controlling the front passenger airbag. Light keeps turning on. I took it in and they replaced the front passenger seat belt under the safety warranty. No luck. Took it back and they said it is the control module for the airbags, but that while the seat belt is covered under the safety warranty, the module that controls the airbag is not covered. Estimate to fix $870.
Called Nissan Consumer Affairs. Case was turned over to a Regional Representative (Mandy Murry-sp?). She calls me the next day. I explain to her that I have taken in the truck and the issues. I tell her the dealer and that I am a 4 time Nissan owner. She states that she will look at the issues and review with her team. After not hearing from her for 3 days, I called and left her a message. The next day, she calls me back at the end of the day and starts asking when I am going to bring in the vehicle because the dealer can't find it. I informed her that I had just talked with the dealer the day before and that they still had the vehicle, had already completed estimates and were waiting for Nissan. It turns out, she called the wrong dealer. However, rather than call me back to recheck her information, she sits on it for 4 days. So the following Monday, she finally calls the right dealer and gets the needed info. I do not hear from her on Monday or Tuesday, so I leave a message. On Wednesday, she calls me late in the day to let me know that it will probably be Friday or Monday before the reviews are complete on my file. So, the following Monday, after 2 weeks with my Titan at the dealer, I do not hear from her (again) for most of the day, finally call her at 3PM. She calls me back an hour later and tells me that since my vehicle is out of warranty, there will be no assistance from Nissan. Even though, this is the 3rd time for the same repair on the axle and the airbag control module is a safety component. No assistance - no anything, except really bad, slow service.
At this point, I am VERY disappointed in NIssan and EXTREMELY disappointed at the bumbling lack of service from Nissan Consumer Affairs, which is too bad since I have been a long time Nissan fan. I expected better, much better.
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