Cliff Baker of Northville, MI will rip you off. He is the most unprofessional, unqualified representative of Geico's whom I've ever had to deal with. I was rear ended at a red light. I had visible damage to my bumper. After driving less than 25 miles after the accident my car breaks down. It turns out that my rear differential bar cracked as a result of the accident which made my vehicle inoperable. Obviously, the damage to the differential bar was not visible at the scene of the accident. After the accident was reported to Geico it took Cliff Baker approximately 36-hours to contact me to make his assessment report of the external damage to my car's bumper and the internal damage to the differential bar. Cliff Baker contacted me on Thursday and stated he wouldn't be able to see my vehicle until Monday or Tuesday of the following week. He was a no call no show on Monday. On Tuesday, myself and the repair shop owner called Cliff Baker repeatedly and Cliff Baker didn't return any calls or voice mails. The following day the repair shop owner called Cliff Baker repeatedly and Cliff Baker never returned any calls. I called Cliff Baker on that same day at approximately 10am and again Cliff Baker did not answer his phone. I wasn't able to leave a voice mail because Cliff Baker's voice mail was FULL. At that point I escalated my call to a Geico supervisor.in less than one hour, after speaking to the Geico supervisor, I received a voice mail from Cliff Baker where he states my information was lost in his system so therefore he wasn't aware of my claim. I called Cliff Baker to confirm receipt of his voice mail and I reminded Cliff Baker that I spoke with him a week earlier and he said he couldn't recall our conversation. Cliff Baker finally made it out to the repair shop the following day. Cliff Baker denied the claim. Wonder why since I ratted him out to his supervisor. I was rear ended by a much larger vehicle. The rear differential bar should not have cracked from driving 73,000 miles. The repair shop owner and a 3rd claims adjustor not related to Geico have both assessed the damage to the rear end accident. If Cliff Baker is your claims adjustor you WILL lose. You can find a lot of reports on Cliff Baker and his habit of denying claims as well as the lack of professional conduct towards his customers. Personal information can also be found online including Cliff Baker's home address and home telephone number. Cliff has forgotten that his home residence in Northville isn't very far from the city of Detroit where matters like this are not taken likely by those seeking revenge or legal action. Run from Geico. Cancel your policy before you have to experience what I've been through.
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