They BLEW UP the engine of my Hummer H2 when they installed the wrong oil filter. Their claims department refuses to pay for the repairs at the shop of my choice even though the general manager acknowledges that it was their mistake. The extent of the damage isn't in dispute; the problem is they won't pay the labor cost preferring to pay less. They insist on only paying what they feel the "average repair shop" would charge. Here is what Kody Schirner (801-725-1711), Claims Department Representative, Customerservice@gflcompa, wrote to me this morning:
That amount will cover the cost of the engine and the labor at the average repair shop. If you choose to have the repairs done at a repair shop that will charge more than that, then you must pay for that luxury."
It has been 22 days since they blew my engine. They have also refused to provide a replacement vehicle. I've been forced to forward this matter to our attorney, file a complaint with the Attorney General's office, and I will likely have to pay for the engine replacement out of my pocket and proceed through the courts. Unbelievable.
Avoid this and all jiffy lube shops!
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