I went to korean bbq house last night just like I have many other times in the past. I ordered all you can eat for a friend and I because I obtained a punch card and had one more until I could get a free meal. Every single time I have used my punch card in the past they have given me one stamp per all you can eat meal I buy, there was even a time I purchased 4 all you can eats and received 4 punches.
At the end of my meal I went to the register expecting to receive two punches like usual because I ordered two all you can eat meal's. I was excited to fill the card and get one meal free as promised. The waitress informed me I would only be receiving one stamp and had to use my free meal another time. I asked for a manager since this has never happened before. From the beginning she was nothing but rude. She told me "we have never done that" but as I continued to argue with her she let it slip, "the waitresses who did that for you in the past were fired."
A manager who truly cares about costumer service would have told me the past times I have received two punches it was incorrect, she would do the discount as it has been done every other time in the past for me this time but the next time I would have to follow company policies.instead she argued with me for 10 minutes. When I asked to speak to the owner she wouldn't even give me the chance to speak because she was constantly cutting me off.
When I went back up to the front to speak with the manager who I was talking to before, she ignored me! I was appalled, I was literally asking her questions and she stuck her nose up in the air and said nothing. Then she just left and let the waitress handle the situation, who was knew and highly embarrassed by how the managers were treating me. This is the worst costumer service experience I have ever encountered. I will not even return to get my free meal. I work in the restaurant business as well but I am smart enough to understand, the costumer experience is the most important thing.
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