I took my mother to Macaroni Grill for dinner. First of all, let me start out by explaining that this was NOT a busy night. We were seated right away and there was no wait. There were also hardly any other customers seated in the restaurant.
So we sit down at a small table near the bar, and about 20 minutes (yes, 20 minutes!) later a waiter by the name of Steven approaches. He brings us a small plate with ground pepper and oil on it, but no bread. The bread came about 20 minutes later than that.
We asked for a recommendation for a beverage to go with our meal, and he promptly recommended some kind of ice-creamy dessert beverage. Um... Where did that come from? We simply wanted a good wine with our meal. We took a chance and ordered whatever wine we thought would be good, and our drinks came shortly after.
At the same time that we ordered our beverages, we asked for an appetizer, which took nearly 40 mintues to receive. We then placed our order for salads and entrees, and VOILA the salads and entrees came out at the same exact time! Wanting to eat our salads FIRST like most normal people, we sent our entrees back to the kitchen. Not even ten minutes later, "Steven" returns, takes our salads away AS WE ARE STILL EATING THEM, and then brings out the same entrees that came out earlier, except now they are cold and greasy. To top it off, my dish was nothing like it was described in the menu, and tasted like nothing more than burnt rubber. It was horrible!!!
Throughout this ordeal, we have finished our drinks, yet "Steven" never once asked if we would care for another, AND also never refilled our water glasses. We even put our water glasses at the very edge of the table so that he could not possibly miss them. Do you know what he did? He came by with the water pitcher, refilled the water glasses at the two tables around us, and ignored us completely! He also never once asked us how our food was, or if there was anything else that we needed. Had he asked, we would have ordered more drinks, and perhaps a dessert or two, significantly raising the check amount and hence his gratuity. But was he smart enough to realize that, or to even care? No of course not.
This was certainly not the kind of service I've come to expect from a major national chain!!! I will never eat there again!!! I am ashamed to have brought my mother to a place like that only to be treated so poorly. I warn everyone thinking about going there for lunch or dinner & DON"T GO! There are plenty of other restaurants in the same shopping center, all of which are better than this one!!!
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