Usacomplaints.com » Cafes, Bars, Restaurants » Complaint / Review: Colorado Cafe - Bad customer service/rude abussive language. #620164

Complaint / Review
Colorado Cafe
Bad customer service/rude abussive language

On Sunday November 14, my loved ones and that I visited Co Restaurant to enjoy our birthday. I'd named before going to create a reservation and have a couple of questions concerning the physical bull and dance courses. Whenever we came there the sponsor was really rude and let's standing there for nearly eight units, despite the fact that the area was vacant and we'd a reservation. As we were seated we waited some time for the host who never arrived; another coordinator got our purchase. After our dinner was completed, we chose to request concerning the party courses where they handled us really rudely aswell. They desired to make me check my cover. After I told them my parents were within the cafe and that I would provided them my possessions to return towards the course, they stated they nevertheless didn’t comprehend me then put my bill at me. I told my loved ones to miss the nation dance since the everyone was being rude. I recommend them to simply towards the physical bull and abandon the cafe. As we got towards the physical bull area and asked questions about ways to get involved with it, an extremely rude guy called “Jeff”, having a team top on informed people we'd to obtain a bracelet or abandon. We attempted to allow him understand we'd two free seats and just a couple were likely to experience the physical bull; my mom had requested a worker authorization to have a image while we rode. “Jeff” began to shout at us about us attempting to slip set for free and everyone needing to possess a solution. Our mom attemptedto told him that which was occurring, informing him that the folks in out party who desired to experience the bull and had id’s were prepared to spend the five bucks we simply didn’t understand where you can proceed. He was excessively rude and disrespectful to my mom; he didn’t permit her to describe completely. I told my mom to depart the area and overlook the mechanical bull. Once we were making my dad contacted “Jeff” to allow him understand he was upset in the method he was speaking with his spouse and four kids. “Jeff” began to shout at my dad and informing him to obtain out or he'd contact law enforcement. My dad doesn’t talk much Language therefore he couldn’t convey herself completely, however “Jeff” kept showing him: Mira obtain the *$ck out or I'll contact the police. After I cousin contacted him and speak him to prevent yelling at my dad, “Jeff began to use obscene and profane language towards most of US. I expected him his name and he explained his name was “Jeff” however he was giggling when he explained it, and so I doubt it was his actual name. I told him we were departing but first we desired to talk to the Supervisor of the cafe to place a criticism about his conduct and treatment towards us. He directed in a woman standing in the back of the club who'd been viewing the picture the entire period however never intervened, despite the fact that once the bouncer “Jeff” began to curse us out or use abusive language. After I contacted the supervisor of Co Restaurant, Betty Wilkins, I anticipated a lady with training along with a feeling of what customer support is, again I had been incorrect. Betty Wilkins didn't apology for that conduct of her worker. He explained we'd triggered this entire scenario and he or she needed us to depart. After I questioned her what he'd did in times such as this, if it'd been her within our placement, she simply stated she'd have remaining without creating difficulties. I informed her I didn’t enjoy the way in which her workers were managing people because the second we type in the institution, because it was very easy to understand these were managing people this way since we were the only real Hispanic people within the entire cafe. She explained I had been speaking nonsense, the method we were addressed stated normally. Once I informed her I required her title & the shop figures since I needed to put a conventional protest she nearly chuckled and refused me a company card. We quit Co Restaurant not just upset over what had happened but additionally really demoralized since this year you'd believe bias against minorities wouldn't occur in NJ


Offender: Colorado Cafe

Country: USA   State: New Jersey   City: Watchung
Site:

Category: Cafes, Bars, Restaurants

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