So much for customer service
Original Message
From: McDonalds. CustomerCare@us. Mcd.com
To: [email protected]
Sent: Sat, Mar 6 5:11 am
Subject: Message from McDonald's USA
Hello George:
I want to thank you for taking the time to share your recent experience at the McDonald's in Hancock, NY with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.
I am sorry for the inaccurate order you received. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.
I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.
Again, George, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.
Erin
McDonald's Customer Response Center
Ref#: 6702656
You wrote:
Bought 2 Fish Sandwitches to take out
At home it seems the resturant added
Ketchup.
Impossible to eat.
I have never had this happen before.
Gave to my dog.
She ate it (so much for taste).
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