Complaint / Review
Skype
(netherland, estonia (amsterdam, luxemberg) —skype scam scam scam price hijacking, wrong billing, over charges, no response, no resolution. Amsterdam

Skype is total scam beware:
price hijacking, illegally charging amounts, wrong billing... Beware of skype scam.

I have been using skype often for making pc to landline calls. I was very happy with quality of service. I used to charge 10 $ every time. Never cared to check account thinking every thing would be okay. But off late when I saw even for 5 minutes local north american call over 0.25 $ or more is deducted, or 2 minutes were charged as 0.11$ without any mathematical basis.

I got suscpicious and started traceing last one month account, i found total random charges with wrong amount, hijacekd price with no mathematical basis. (time multipled by rate/minute).

In many instaces per minute charges were 0.10 $ or even higher to the fancy of skype management - (FYI published price is 0.021$ per minute)

I immediately tried to contact them, but there was no phone or emails. Only solution was to send them mail by online form.
Fortunate enough to get reply after 4 days which was not an answer to my complaint, rather they just send me a link to check FAQ. (Misleading practice)

I was irritated with their response. Again I sent them email specifying issue of price jacking and over charging. Till today in last 2 weeks there is no second response from them.

Now I feel (confirm) Skype cheat customers with random charges, with jacked prices/minute. They Never respond to complaint or resolve anything. Price we eventually pay is much higher than local reliable services or phone cards.

Skype is total scam beware. Beware beware beware...
They take away your hard earned money.

I expect every user to verifty their bills, no doubt their voice quality is good, but bills are really random, arbitrary and rip off.

Only information i got from whois about their company is given below

Registrant:
Skype Technologies SA
P.O. Box 75538
Luxembourg 1070 AM
Luxembourg

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: SKYPE.com
Created on: 23-Apr-03
Expires on: 23-Apr-09
Last Updated on: 28-Jul-06

Administrative Contact:
Hostmaster, Hostmaster [email protected]
Skyper Limited
P.O. Box 75538
Amsterdam 1070 AM
Netherlands
011312033333 Fax —

Technical Contact:
Maloverian, Edgar [email protected]
Skype Technologies SA
Akadeemia tee 21F-301
Tallinn 1070 AM
Estonia
5114896 Fax