$52 SALAD BAR at Dylans Restaurant in Westerly!
55 minutes for an undercooked steak? Customer service that includes bringing back the same steak, less than half its original size, on the same plate? A manager who only offers a $5 discount? And an owner who actually SNATCHES THE FOOD OFF YOUR TABLE AND DEMANDS THAT YOU LEAVE just as you are reaching a reasonable compromise with the manager? You can have all this and more (insults) at Dylan's Restaurant in Westerly. AND YOU CAN PAY FULL PRICE FOR YOUR UNEATEN DINNER, TOO!
This was absolutely my worst dining experience ever.
There were 2 in our party that night. After waiting 55 mins. For our food, my "medium-well" sirloin arrived, at least 30% fat, quite undercooked. I politely asked our waitress to get a manager because I did not want to bother our waitress with my concerns. I have worked in restaurants, and I know it's not her fault. I cut off all the fat and cut my steak down the middle to show the manager how undercooked it was. She offered no apologies. She simply told me they would recook it, rudely grabbed my plate and walked away.
A few minutes later, she brought my steak on the same plate, with no fork. When I saw it was only half its original size, I simply asked for a reduced price on my dinner or a full-sized steak cooked to my specifications. The manager said that because I had eaten one of my shrimp, she could only offer me a $5 discount. I was on the verge of reluctantly agreeing to this, but didn't even get the chance!
I WAS ABSOLUTELY ASTOUNDED WHEN THE OWNER STORMED OVER AT THAT VERY MOMENT, ACTUALLY REMOVED MY PLATE FROM OUR TABLE, (food still uneaten, except for one shrimp), AND DEMANDED THAT WE LEAVE!!! She said i had no right to complain. then she actually returned with my plate, shoved it in my face, and asked me to show her where the fat was! I had cut it off the first time around, so obviously it wasn't on my plate anymore!
I was even more astounded when three employees, including the owner, surrounded our table and DEMANDED THAT WE PAY FULL PRICE FOR MEALS WE DIDN'T EVEN GET THE CHANCE TO EAT! The owner hovered over our table to make sure we signed for our bill, completely against our will. Obviously, we didn't tip.
I have never had a more unpleasant dining experience. I have never seen (or even heard of, for that matter) such an UTTER LACK OF PROFESSIONALISM!
To top it off, the manager even asked us never to return as we were leaving. She could have spared herself the trouble... I wasn't planning on it!
The wait for our food was unreasonable, the service was hostile and insulting, and we were taken advantage of by being made to pay $52 for a dinner that was snatched from our table before we could even eat it!
Those of you who dine out know the value of service at any restaurant. It is my hope that anyone who lives in the Westerly area or ever plans on visiting sees this and/or the other reviews (fair warnings) I've posted online before deciding to support this incomprehensibly rude establishment!
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