How to explain the worst experience at a restaurant in my life.
7:35 on 3/6/04 we arrive at outback steakhouse in downtown norfolk and put our names on the list (16 people and we were told 1 hr 20 minutes to be seated this was reasonable given the size of our party)
8:30 we were told the hostess wrote down 110-120 minutes for our table (hostess quoted only 1hr 20min. BIG DIFFERENCE OF 30-40 MINUTES FROM WHAT SHE HAD TOLD US)
9:30 approx., we were finally seated. The waiters were kind but trying to rush everyone to order.
Everyone was trying to make the best of the situation especially my wife, and this was her birthday dinner. The food was not even close to being worth the money. My steak in particular was sent back only because there was blood settling on the top of the steak still. I didn't want to eat a raw cow so I asked that it be cooked a little bit longer and I didn't hassle them over it.
I did not complain about the taste of the food to the waiters but even the salad was extremely spicey as was everyone's in the party but we wanted my wife to at least partially enjoy her dinner. (all of the food was either over cooked or undercooked, my wife couldn't even cut in to her chicken which was burnt but she struggled and ate it like a champ, again she did not complain to the waiters because we were beyond hungry).
Everything had been arranged for the staff to sing my wife happy birthday but this is so bad I've got to laugh at how Outback messed this one up.
Prior to singing her happy birthday everyone had asked for their checks. Half of the party received their checks. We did not.
The other half of our party has now paid for their food.
We are still waiting for our check.
Half an hour passes, still no check.
Half the party gets tired of waiting and ends up leaving
Finally they come over to sing happy birthday after most of our party has left.
20 minutes later still no check.
Finally as we get up to leave because we have asked for our check and waited so long, we got up to leave. Our waitress comes over to asks "are you going to pay your check now". What check, we asked for one and you never brought it. Half our party already received their checks, paid and left.
What a joke, she brings the seperate checks over and everyone gives her their credit cards. Well she comes back and has charged everyone's dinner on just my credit card. Idiot...
The manager comes out to try and resolve the problems but at that point Outbacks service was so bad that we would never return again. He tried to defend how Outback had acted throughout the evening and it was just plain unacceptable. He never fixed the meal being charged to my credit card. He said he would rerun the charges.
Finally after spending most of our evening in a restaurant that was completely rude and untolerable at best, we were all glad to finally be our of there.
I would not recommend Outback Steakhouse to anyone. The service was terrible, the food was worst and the manager was an idiot.
Never eat at outback steakhouse...
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