First, let me start by saying that I am a good customer of the McDonald's Buffalo Trail location and I have spent quite a bit of money there over the years. I am always patient, wait my turn and will tolerate hatefulness for quite a bit until it gets rediculous.
I, myself have worked for the public for 20 years here in the Morristown area, along with other states (Louisiana, Alabama, North and South Carolina, Kentucky.) I always operate with the philosophy that the customer is ALWAYS right, no ifs, ands or buts.
Anyway, about 3 weeks ago I went to the McDonalds Buffalo Trail location to eat breakfast. I usually go there to eat with my dad. Also, while i am there, I will purchase 6 or 12 ham and biscuits to go so that my mother who is suffering from terminal cancer will have something to eat in the mornings. Anyway, 3 weeks ago and just like today I placed my order. I told the young lady at the register I wanted to order 12 ham biscuits to go and order an egg biscuit to eat there. She said ok.
So, I ordered, paid and I waited. She waited on other customers, and served them their food and off they went to eat. Still no, egg biscuit. I reminded the young lady about my biscuit to go and she said ok. Then her manager, Kimberlee Sheperd came on the scene and wanted to know what was wrong. I said, I want my egg biscuit to eat here, and please bring me the ham biscuits out to me when they are finished. Kimberlee Sheperd replied "No, you can come up here and get them." I said ok. And walked away.
So, I took my egg biscuit and ate it. Now, let me back up and say that I have ordered ham biscuits to go before and the servers always being them out to me at my table.
Anyway, I ate and then went back up to get my ham biscuits. Of course, here was Ms. Sheperd who got them for me and replied in a sarcastic manner, "Thank you sir, you have a nice day" I turned around and walked out.
Well we ate there last week, and I ordered the same thing. Same order, got my food to eat there and NO PROBLEMS, then got my biscuits to go no problems. Guess what? Ms. Shepherd was not there. I did not see her.
Anyway, today my father and I went there to eat, I placed the same order with a young lady and told her how I wanted it done. I told her the ham biscuits were to go and I wanted my egg biscuit to eat there.
Well, guess what? I stood there, other customers were waited on, received their food, still no egg biscuit. I told the little girl working there that waited on me, I said I need my egg biscuit, she said "ok" still nothing. Well, finally, she looks up and says something to the effect, Oh you're waiting on ham biscuits. Guess who walked up? Kimberlee Sheperd. She had the empty bag in her hand and said, "I have your egg biscuit here in the bag. I said, yes I would like to have it to eat. Ms. Shepherd replied' "I did not know that" I said, "yes, but I told her twice" She says "Thank you" in a smart aleck remark. I said, I need your name. Ms. Sheperd replied "IT'S ON MY NAME TAG" of course I was about 10 feet away from her and could not see it.
I turned away took my egg biscuit over to the table and when I turned away, she spoke out real loud in front of all the customers and employees "This guy ACTS LIKE THIS ALL THE TIME! And you could hear some laughter from some people.
After eating, I went back to the serving counter to get my ham biscuits. Here is Kimberlee Shepherd again. She has my ham biscuits. I said, I need my biscuits and I need your name. She said, it is Kimberlee Shepherd in a really smart manner and asked if I wanted the phone number to call. I said no, that I would take care of her tomorrow. She said, Ok fine... Anyway, I left the restaurant and I cannot believe that McDonald's hires people like Kimberlee Sheperd to manage their stores. I spent nearly $31.00 at that store this morning. I would think that my business would be appreciated better than that. I guess I was wrong in that assumption.
Anyway, I have already reported this manner to the McDonalds headquarters today. I will call the franchise owner tomorrow in Knoxville and then I will call the CEO and office of the president of McDonalds tomorrow as well. I have no idea why anyone who has a management title or any title in a restaurant would act this way. I just wanted my food to eat there and then the other food to go. And I specified that PLAINLY on both all 3 occasions. Kimberlee Sheperd, I feel sorry for you. It is a shame that you act this way with customers, I wonder how many more customers you treat this way? I just hope that someone within McDonalds will take care of this situation.
Does anyone else in Morristown or surrounding counties have trouble at this Buffalo Trail location in regards to poor customer service? I hope I am the only one who has been treated this way. Anyway, call up the McDonald at Buffalo Trail and ask Kimberlee Shepherd and the manager what they think of the situation. Ask them if this is the way they treat customers? Maybe this will change McDonalds attitude along with Ms. Sheperd's attitude in her future relations with customers.
Upsetcustomer
Morristown, Tennessee
U.S.A.
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