I have a complaint about the Cecil Whittakers on Lin Ferry. First of all, the service in this restaurant is always horrific. Every time I call, I am put on hold for a good 10-15 minutes and when I finally do get someone to pick up the telephone they are rude, impolite, and ignorant. A few months ago I ordered pizza for my kids. I ordered the special for two large two topping pizzas, two appetizers, two cheesy garlic breads and pasta. The girl on the phone not only sounded like she was under the influence of some kind of drug, but she was completely rude to me and told me to 'chill for a second'. This is not the way I want to be treated as a paying customer. When the food finally arrived to my house, over an hour later, my kids, husband and I were all excited to eat our dinner. But when we glanced in the boxes not only were our pizza incorrect, but also so were our appetizers. They had completely given us the entirely wrong food and the food was even cold. This upset me for the reason that I had been waiting over an hour to receive something that I did not purchase. When I called back to talk to a manager a young girl answered the phone and told me that she was the manager. I knew she sounded to young to be a manager so I asked to talk to a real manager. When I got on the phone with a man, (who took my order) I told him what had happened. Then with an attitude I get the reply, 'Well what do you want me to do about it?' I told him I want my food re-delivered for free and right! The new food arrived in about thirty minutes. But when we looked at the pizzas they were burnt to a crisp. The mozzarella sticks had no cheese inside of them, our breads were burnt, and there was no bread with the pasta. So I called back again and asked to speak with the same gentleman that I had spoken to before. He told me that they had already sent me food twice and if I am unhappy with their service than to order from Imos. What kind of manager tells his customer to go to a different restaurant? I do not think I will ever order from Cecil Whittakers again due to my horrible experience.
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