August 4
My family and I ate at the Pizza Hut on Geist Rd in Fairbanks Alaska with very poor customer service.
Our order was placed for drinks, bread sticks and pizzas. We ordered our drinks and appetizers and specified to the waitress that we wanted our appetizers before our pizza. (This I've never understood, why would they bring it with the main course or after?) What is a appetizer? Small portions of food served before the main course. The waitress returned later to take our pizza order. When our pizza arrived without plates or forks 30 min. After ordering. I asked to speak with the manager. The manager stated that if we wanted the appetizer before our food that we should have told our waitress at the time we ordered. The bread sticks arrived at our table 10 minutes after our pizza. The only action the manager took was to give us free drinks. Free drinks what a rip off. We told the manager that we would not come back, she stated that she did nothing. Well she was right she did nothing to make this right. The manager nor the waitress returned to our table to ask how our food was. What is it with these chain restaurants? Waitresses complain when they don't get tips. Get the order right, don't forget about your tables and you'll get your tips. The restaurant was so crowded a total of 7 people, 5 of them was us. Do we tip? Absolutely, when the waitress has done her job correctly. The manager needs better training and so does the waitress. This was absolutely ridiculous. Not one apology from the manager or the waitress.
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