The counter people do not care about filling any order correctly. After finding our take-out order was incorrect, again, I contacted the manager, Andy. He started yelling at me that they are so busy and could not care less whether the order was right. He told me the fast food business has mistakes. OK, I can accept that, but we were the only ones in the place and no one was in the drive-up lane. The problem really started when he hung up on me, and then, when I drove back to pick up the rest of the order, he gave me food that had spit on it!
I called the customer complaint department and was told they do not know who the district manager is or even where the home office is. My wife called back to try to understand what Andy's problem was, and he cursed at her and hung up!
I know this is not acceptable behavior. What to do? Do not ever buy from this chain again!
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