Stay away from this company!
I own a couple of coffee houses. We switched to Worldpay because we had a lot of left over gift cards from a previous location. We have had nothing but headaches from the very beginning. First off, it took them over a month to get the gift cards sorted out. We had to talk to multiple representatives who all gave us a different answer. That is a minor issue compared to most though. Second, if you want your funds available the next day, don't EVER expect that to be the case. It will always be the day after. You also won't receive deposits on Saturdays or Tuesdays. If there is a holiday (Thanksgiving in particular), you won't see your funds until the following Monday. They have cost me hundreds of dollars in overdraft charges because of these practices. Third, be VERY aware of their hidden fees. They will quote you. 10 processing fee plus interchange. After looking at our bill, we found many instances where we were charged. 22/transaction, plus a dial fee. If you are using gift cards, you better make sure your patrons are using those gift cards. Worldpay charges a gift card dormancy fee. Last month alone, that fee was $19.
On to their customer service. If you feel like talking to Worldpay, and happen to run across Marlon Golson, turn around and run the other way! He may sound like he knows a lot of info, but his favorite phrase is, "Let me pass this on to my manager, and have him call you." I have heard this multiple times, and have never heard from a manager. He has also put me on hold, come back to tell me that he has another call, and needs to go. He told me he would call me back later that day. I called back that day, then two weeks later after not hearing anything.
Think you are going to talk this company into cancelling their early termination fees because of bad practices? Think again. Upon calling to discuss this, they looked at my account and proceeded to tell me that, "it looks like all of your phone calls have been resolved." FAR FROM IT! The manager then told me that they were doing nothing wrong. When I asked her about the quoted. 10/transaction, and being charged more than that, she told me that she wasn't able to tell me anything about my quote.
Please please please reconsider using this company. They aren't what they were when they were RBSLynk. This company is snowballing. Don't get on board!
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