Copy of the Letter I wrote to them with NO response:
I am writing to you in complete disgust with your company and the service that I have NOT received. I Received a phone call stated I was pre-approved for 5000 with a 675.00 deposit which I submitted via Western Union to a Tacara Rice in Boston MA on Friday. I explained to myrepresentative Darlene Reed that this was all the money I had and that my family was in serious financial trouble due to building legal/medical fees and that I was at the end of my rope. She assured me I would have the 5000 loan in my account with 6-8 hours.
On Saturday I still had not yet received it and I called/emailed countless times and when I was able to speak with Darlene she stated I needed to give another 600.00 to get funds released. I DO NOT HAVE ANY MONEY my account is overdrawn. She then said that they could refund my money but it would not be until 11/20 again took every last penny I had to give your company the deposit in anticipation of having the funds back that same day. I now have my electric company shutting off my power on Monday with a 2y/o and 5 y/o daughter both with severe asthma and in need of nebulizer treatments and electric heat in 40-50degree weather.
I have no money for grocery shopping to put food on the table for them for the next 2 weeks. When I got upset and told her that I have nothing and no options left because your company lied to me and in my eyes fraud me out of all of my money she hung up yet again. My fianc attempted to call and see what was going and was told she was not working today and if he didnt believe it drive there and hung up on. I am sincerely desperate and your company took advantage of the situation I do not have a shopping problem that led to my financial distress its because I almost died during child birth and my then husband walked away after foreclosing on the house and giving back the cars.
I am telling you the same thing I told Darlene via voicemail as well as the voicemail of customer service I will call/email every 10 minutes until I get my money back or the money that was promised to me and that I signed legal documents for. And in the mean time I will tell everyone I can about your shady practices until you no longer have a company. I beg of you to call your local police for harassment so that I have valid contact information to file charges for fraud and deceptive practices against each and every one of you listed on the loan documentation.