I have never complained to a company before based on my performance with payments. However after falling behind on payments due to a job loss I have been barely hanging on. My home was completely flooded from hurricane Sandy, I lost all my belongings on the first floor. I lost my car due to flooding. I cannot make it to my new job. To add fuel to the fire, two days after making a payment to m and t bank for my boat loan, they came and repossessed my boat the day before the hurricane along with all of my fishing equipment, fishing rods, gas tanks so I can't fill my generator during this gas shortage and other expensive equipment.
I have and told m and t bank I can pay my back payments to get my boat back, but m and t bank refused saying I had to pay late fees due because every time I paid via phone m and t bank employees never told me I owed a late fee and only took the 355 payment.in addition, I have to pay an additional 1,000 to the repo company who m and t bank hired to bring my boat over 1 hour away, which I can't get to because I have no gas or vehicle.in addition, the repo company has charged me per day even during a hurricane where they were not even open.
I believe it is wrong for m and t bank to advertise that they have donated 250,000 to hurricane victims when in fact m and t bank have actually hurt us at a very vulnerable hour. Please note I feel I am warranted in contact my friend at fox 5 news to release this story, I have already contact wbli radio and was on air telling the story and plan to release numerous online press releases to further get the word out that your company has made a point to kick me while I was down and make it impossible to recover. Your repossion company has stolen thousands of dollars of my personal treasured belongings and have made it impossible to retain them reasonably. I was given no notice of the repossession and was prepared to make this right.
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