I received a call in August offering me a credit card with a $2500 limit. The fees for the card instead of being charged to the credit card as usual had to be paid up front. I questioned them as to the type of card. Whether it could be used anywhere for merchandise, food, services as Visa, Mastercard, and Discover. They assured me it could. I specifically asked if it were the type of card which could only be used for merchandise out of their catalog and they said no.
The fee of $279.00 was debited from my account on 8/30/04. I had not received the card yet on 10/08/04 so I called them and told them that my account had been debited but I haven't received the card yet. I was told it was 30 working days and I would receive the card on Monday, 10/11/04. That was a holiday so I gave them a few extra days.
I telephoned them again today 10/18/04 and was told that there had been a "technical error" (one of their employees dropped the ball) and my information had not been transmitted to the shipping department. I was already upset about the time lapse so I asked how much longer. Jennifer told me possibly another 30 days.
I told her that was unacceptable. I upheld my end of the transaction and it was not my fault that they made a mistake. I was given a P.O. Box address and told to direct my complaint to administration.
I decided to look on the web for their website and that is how I came across this ripoff website and saw complaints about Dominion.
I will be heading to my bank tommorrow to try and get the transaction reversed.
Judith
Hemet, California
U.S.A.
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